French

Creole

Spanish

MAKENSON BENJAMIN

NOC SUPERVISOR

Contact About Me

Experience

Education

Technical Skills

Language

Phone

Email

Address

857-***-****

10+ years of experience in IT and Networking troubleshooting with 5 years in management roles, who is consistently improving his knowledge on cybersecurity knowledge. Seeking to a career in cybersecurity to advance his knowledge beyond troubleshooting and to further his leadership experience on cloud architecture & design.

Collaborate with other leaders to develop and grow the Networking, Security and Voice application teams to provide efficient & accurate solutions for our customers

Build trusted-relationships with customers and partnering vendors to consistently provide updates on new features and troubleshooting statues to de-escalated any management level requests

Manage 8-10 NOC technicians and consistently providing feedback to technicians through 1x1 meetings and quarterly reviews to support their career development

Remotely troubleshot, implemented, and onboarded innovative security and networking products for our customers

Consistently met and exceeded weekly performance goals by efficiently resolve different complex customers’ requests

Master’s Degree, Information Technology

Granite Telecommunications July 2021 - Present

2005 - 2010

Associate of Science, Information Technology Security Option Granite Telecommunications Dec 2020 - Jul 2021

NOC Supervisor

Bunker Hill Community College - Boston, MA

Ecole Supérieure Infotronique d'Haïti, P-au-P, Haïti. NOC Technician

IPsec/SSL VPN/GRE VPN

SD-WAN technologies & protocols

SIP Trunking/HPBX

Fortinet, VeloCloud, Cisco Meraki,

ADTRAN, Polycom, ObiHai,

Panasonics and Aerohives

System Administration

Network Troubleshooting

ad3v4m@r.postjobfree.com

4B Ledge Hill Street

Randolph MA, 02368

Granite Telecommunications Jan 2018 - Dec 2020

Professionally and efficiently managed customers requests both technical and non-technical inquiries

Mentored junior analysts by guiding them through proper troubleshooting steps and advised them how to efficiently communicate with our customers MPCE, Haiti Oct 2009 - Sept 2016

Data Repair Analyst

IT Manager

2017 - 2020

Certifications

Cybersecurity (CC) - (ISC)

Microsoft Certified: Azure

Fundamentals

Fortinet Certified Associate

Cybersecurity

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