SYED SANAULLAH

**** ***** ***, *******, ** N*B *W9

Phone: 382-***-**** Email: ad3v4a@r.postjobfree.com

CUSTOMER EXPERIENCE ASSOCIATE

Hardworking individual with strong analytical, communication, and interpersonal skills with the ability to work in a cross-functional environment. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining relationships to increase profitability and drive business results.

Interpersonal Skills

Proficient in Microsoft Word, Excel, PowerPoint, Zoom, and Teams

Possess strong verbal and written communication skills due to the dynamic nature of collaborations with customers.

Excellent problem-solving skills to overcome challenges and ensure the company reaches all its goals.

Ability to work with others in a team-oriented environment.

Use self-management skills at work by trying to overcome challenges independently before asking for help.

Demonstrated decision-making skills by taking the right action without hesitation and improved ability to make decisions by learning to examine the options, limiting the choices to only viable options and setting deadlines for each.

Fluent in English, Hindi, Telugu, and Urdu

Customer Experience associate Skills

Dealt with customers in a professional manner, including handling irate customers by understanding and determining their needs and recommending solutions specific to those needs.

Processed financial transactions like credit and debit transactions.

Received regular verbal and documented recognition from superiors and fellow representatives for great customer service and company policy adherence which has resulted in the overall graded performance of our store improving considerably.

Assisted with organizing special sales events with the store and various vendors.

Provided quality customer service from greeting point through departure, strive to ensure every customer has a positive experience.

Provided product knowledge to customers through the features, values, and benefits of each product.

Experience

Customer Service Lead

SS Pharmacy, INDIA Nov 2021- Oct 2023

Customer Service Associate

Renee Hospitals, INDIA Nov 2012- Sep 2021

Education

Master of Pharmacy, JNTUH, India

2015

References Available Upon Request

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