Data Entry Customer Service

MARCIE L. VISNEAU

Spring, TX *****

281-***-**** - *******@*****.***

PROFESSIONAL SUMMARY

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

CRM/ Zendesk

Microsoft (Excel, Word)

Office administration

Technical Support

Report analysis

Administrative support

Medical terminology

Business administration

Data verification

Typing 45 wpm

Multi-line phone talent

WORK HISTORY

03/2021 to 06/2023 Data Entry Specialist

Dr. James Beaty DDS – Remote

Completed data entry tasks with accuracy and efficiency. Corrected data entry errors to prevent later issues such as duplication or data degradation.

Managed workflow scheduling, data entry, and accuracy verification for large data projects.

Entered numerical data into databases with speed and accuracy using 10-key pad. Managed documents by organizing forms,, filing records, preparing correspondence, and creating reports.

Scanned documents and saved in database to keep records of essential organizational information.

Compiled data and reviewed information for accuracy prior to input. Answered phone calls, email and live chat answered questions from potential patients.

10/2013 to 03/2021 Customer Service Representative/Administrative Assistant Dr Deborah Gennero – Spring, TX

Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants.

Updated account information to maintain customer records. Responded to customer requests for products, services, and company information. Tracked customer service cases and updated service software with customer information.

10/2017 to 04/2020 Administrative Assistant

Emergency Dental Clinic – Spring, TX

Scheduled office meetings and client appointments for staff teams. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Executed record filing system to improve document organization and management. Performed research to collect and record industry data. Liaised between clients and vendors and maintained effective lines of communication.+

08/2010 to 06/2013 Administrative Assistant

Brentwood Children's Academy – Spring, TX

Scheduled office meetings and client appointments for staff teams. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Executed record filing system to improve document organization and management. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

EDUCATION

Houston Community College Westgate - Houston, TX

2002 High School Diploma

Calvin Nelms High School - Katy, TX

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