Jack Frison II

Security Operations Specialist

St. Louis, MO 63134

ad3v19@r.postjobfree.com

+1-314-***-****

As an Information Technology Professional, I possess academic experience in networking concepts, software, and hardware. I am also a law major, studying communications to apply in the workforce. A well-organized reliable team player who is excellent at multi-tasking, communication (both written and verbal) and possessing a strong work ethic.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Security Operations Specialist

Interface Systems - Earth City, MO

December 2021 to Present

• Monitor burglar and fire alarms for companies and residential. Notify them when we receive a signal.

• Inform them rather it’s low or high priority signal.

• Monitor surveillance cameras at business. During camera check or if a signal is received. MAC / PAC Agent

Spectrum Communications - Saint Ann, MO

August 2020 to November 2021

Activating and troubleshooting VoIP Phones for Residential and Business. Also, worked in Mobile Activation Center. Activating and troubleshooting mobile phones, iPads, and Apple Watches. Used ticket systems such as Zen Desk and TMS. To escalate technical problems. Customer Service Agent

Concentrix - St. Louis, MO

May 2019 to July 2020

* I am an Inbound Service Representative. I chat online with AMC Subscription Customers and movie guests. Assisting them with refunds before showtime.

* I assist with technical issues they may have with the AMC Mobile App. Also, trouble with placing movie reservations online.

* I return customers and guest emails about AMC Subscription Service. Also, I return emails about there experience at the theater.

Education

Associates Degree Network Systems Administration in Major Management Information Systems

Webster University Webster Grove - Webster Groves, MO January 2017 to May 2018

Senior in Information Systems Cybersecurity

ITT Technical Institute-Earth City - Earth City, MO March 2015 to August 2016

Associate's degree in Network Systems Administration ITT Technical Institute-Earth City - Earth City, MO June 2013 to March 2015

Skills

• Technical Skills Summary / Certificates

• Operating Systems: Linux (Fedora, Red Hat); Microsoft Windows (XP

• 10)

• Hardware: Cisco switches and routers; Windows Servers; Desktop Support in labs; Hard Drives

• Software: Microsoft Office (Word, Excel, PowerPoint)

• Networking: Labs working with Virtual Machines

• Visio for Data basing (making entries and deleting of names, employee info, & positions); HTML; SQL for Programming (writing programs in pseudo and completing writing programs for games such as Tic Tac Toe); Fedora and Virtual Box for Linux (familiarized ourselves with knowledge commands and setup networks for users); Cisco for IP Networking (sub netting); Client Server I & II (setup user networks in Microsoft and Active Directory). Securing codes for Website using Valid Input to protect against SQL Injection.

• Created sub-netting in Lab Environments on Networks 4-5 times a week.

• Knowledgeable of analysis tools, used Packet Tracer about four times a week.

• Used OSPF, BGP Virtual Local Area Networks and VLAN Trunking to configure Virtual Cisco Routers and Switches.

• National Technical Honor Society Member: Feb. 2016

• Microsoft Certification: Security Fundamentals Dec. 5, 2014

• St. Louis University Certificate: Cyber Security Symposium March 10, 2016

• Learn Smart: Certificate of Mastery A+, Intro to Mobile Devices September 10, 2016

• Learn Smart: Certificate of Mastery A+, Mobile Devices

• Laptop Features September 19, 2016

• Customer Service

• Call Center

• Customer Support

• CSR

• Microsoft Office

• Help desk

• Technical support

• iOS

• CSS

• LAN

• Ticket Systems - ZenDesk and TMS (2 years)

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