Gina Hurtado ad3uxq@r.postjobfree.com

505-***-****

**** ****** ***** **

Albuquerque, NM 87121

SUMMARY

Outgoing and friendly with a reputation for high customer service standards and accuracy. I am organized, detail oriented with good work ethics. I am self motivated and take initiative to solve problems and get the job done. SKILLS

● Communication Customer Service

● Adaptability Empathy

● Multitasking Decision making

● Self motivated Time management

Screener/Receptionist

CSL Plasma-Albuquerque, NM

October,2022 to August,2023

Responsibilities

● Greet donors and verify donor suitability for the plasma pheresis process

● Assess and answer medical questions, check blood pressure, pulse, weight, and temperature

● Performed finger stick to obtain hematocrit and protein levels

● Ensures all donor questions are answered timely, accurately and professionally

● Answers the telephone and ans

wer callers question or transfer call to appropriate staff

● Accurate recording of donor data as outlined in the SOPs

● Understands the policies and procedures and

maintains clean efficient work environment

● Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures

● Promotes safety in all actions and maintain confidentiality of all donors

Caretaker

BeeHive Homes - Albuquerque, NM

December 2021 to October, 2022

● Medication Certified to assist with all medications

● Assist with ambulation and mobility

● Assist with personal hygiene care

● Perform housekeeping duties and laundry

● Report unusual incidents

● Act quickly when responding to emergency

Warehouse Merchandise Manager/Cashier

Dollar Tree - Albuquerque, NM

August, 2020 to October, 2021

● Maintained a clean and organized warehouse

● Adhere to safety and security

● Unload merchandise and separate by department

● Operate pallet jacks and cardboard baler

● Pull merchandise to floor and stock shelves, create displays

● Open and closing procedures

● Accurate money handling and daily deposits

● Clean and maintain a clean store, floors, windows, bathrooms etc..

●

Cashier

Allsups - Bernalillo, NM

March, 2020 to August, 2020

● Greet and assist customers

● Maintained high productivity by quickly, accurately and efficiently processing cash, debit, gas sales, NM Lottery, alcohol and tobacco sales

● NM Alcohol Certified

● Maintained cleanliness of the store

● Prepared hot ready to go food

● End of shift reports, safe count, Lottery count and deposits Customer Service Representative

Safelite Solutions - Rio Rancho, NM

September, 2019 - March, 2020

● Answer a high volume of incoming calls from policyholders, insurance agents, and glass companies throughout the United States

● Collect and input the correct information in order to verify coverages, deductibles and file the claim

● Set up appointments for the policyholder with the glass companies or Safelite mobile to repair their glass

Customer Service Supervisor

Concentrix - Rio Rancho

February, 2019 to September 2019

● Answer a high volume of calls from Sams Club members throughout the United States

● Resolve members issues and complaints

● Track orders and merchandise for members

● Issue refunds, discounts, gift cards or extend membership Education

Graduated Bernalillo High School

May of 1984

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