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Customer Service Warehouse Manager

Location:
Bethlehem, PA
Posted:
February 23, 2024

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Resume:

Over ** years of demonstrated experience in Warehousing & Shipping, with an emphasis on Safety and Quality. Proven aptitude for workforce management and customer service. An open-minded team player with a personal focus on safety precautions & building an inclusive work environment. Positive relationships both internally with co-workers and externally with customers. Established skills in inventory control, quality inspection, and billing.

EXPERIENCE

Elite Flooring, Greer, SC

Warehouse Manager/Branch Manager

January 2020 – Present

Manage, coordinate and schedule the unloading of trucks.

Locating and putting away all incoming materials.

Responsible for cutting of materials to specifications.

Coordinate all load outs of materials for installers.

Purchase all materials and supplies for branch.

Overall maintenance of building, machines and fork-lifts.

Scheduling of all recyclable materials of the branch.

Responsible of auditing materials every quarter.

Set-up warehouse to 5S System and work procedures for effective flow of the warehouse.

Brought building up to safety standards and guidelines.

Manage a staff of 5 employees.

Senior Solutions, Greenville, SC

Warehouse Manager

July 2019 – December 2019

Manage, coordinate and schedule the unloading of trucks.

Located all incoming inventory into warehouse.

Rotated dated material so that current stock was utilized first.

Responsible for all delivery van load outs.

Coordinated all branch-to-branch transfers of materials.

Maintained and stocked all work supplies.

Audit inventory monthly.

Overall maintenance of building, vans, trucks and forklifts.

Set-up work procedures of warehouse.

Brought warehouse to 5S efficiency and safety.

Managed and trained a staff of 10 – 15 people.

American Foam and Fabric, Lyman, SC

Receiving Manager

2014-2019

Manage, coordinate and schedule the unloading of trucks.

Distribute materials to production department.

Restocking and counting of Inventory

Interface with management to establish a 5S Program.

Ensure the warehouse is in order and in compliance with company standards.

Assist shipping department with pulling orders and loading outgoing trucks as needed to ensure products goes out on-time.

Responsible for processing customer RMA’s

Responsible for setting up the warehouse and inventory to make sure the flow is efficient for the company process.

Assist General Manager in setting up company safety program.

Southwark Metal Mfg., Greenville, SC

Shipping Manager

2013-2014

Responsible for the preparation of all shipping paperwork for all outgoing products

Coordinate and manage the scheduling and loading of company trucks, UPS and Motor Freights

Manage, coordinate and schedule all order pullers and truck loaders.

Receive all supplies and materials for production.

Responsible for receiving all customer RMA’s.

Oversee and manage all customer pick-ups.

Receive all finished products from production for storage in warehouse.

Interface closely with Penske Truck Rentals

Manage, lead, direct and train staff of up to 12 employees and serve as liaison to 13 company drivers.

Oversee and manage a safe and structured workforce in compliance with OSHA and organizational policies, rules and regulations.

Ellcon / Faiveley Transport, Greenville, SC

Warehouse Supervisor

1998-2013

Responsible for all shipping/receiving and Customer RMA’s.

Ensured on time deliveries and on time inventory receipts through the scheduling of company trucks to outside vendors and supply pick-ups.

Responsible for pulling all materials to production line.

Ensured adherence to budget through the management of all packing materials and supplies.

Responsible for overseeing and managing the Packing Department.

Responsible for enforcing the Kiazen Program, 5S System and ISO 9000

Served as liaison with M33 Integrated Solutions regarding all outbound shipments.

Managed, directed and supervised team of up to 15 people

Texo, Inc., Greenville, SC Parts & Warehouse Manager

1988-1997

Responsible for all shipping/receiving and trafficking throughout the company.

Responsible for orders, pricing and purchasing of all parts.

Supervised and assisted warehouse personnel

Coordinated pick-up and delivery of warehouse items through brokers and freight forwarders internationally and within the United States.

Controlled all data entry for inventory control.

Processed all customer service orders via telephone, telefax, web page and correspondence.

Responsible for weekly and monthly reporting and tracking of all machines and rebuilds.

Responsible for overseeing and management of all Service Engineers.

Generated inside sales.

COMPUTER AND TECHNICAL SKILLS

Syteline

Facts

Word

Excel

Outlook

Knowledge of Kiazen, 5S System and ISO 9000

Sage

Acumatica (Bar Code System)

Microsoft Dynamics

Role Master (Bar Code System)

REFERENCES

Available upon request



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