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General Manager Customer Service

Location:
Marietta, GA
Salary:
600000
Posted:
February 23, 2024

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Resume:

JOHN J. BARGER

Powder Springs, GA *****

678-***-**** - ad3uof@r.postjobfree.com

PROFESSIONAL SUMMARY

CORE STRENGTHS: Excellent customer service Leadership skills Proactive, dedicated, and motivated Loyal, trustworthy, and honest Management experience Strong teamwork values Impact and influence Superb communication skills Serviced- focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

SKILLS

Business Leadership

Recruitment and Hiring

Human Resources Oversight

Cost Reduction

Sales Trackings

Employee Motivation

Team Leadership

WORK HISTORY

08/2018 to 06/2022 General Manager

Lids Locker Room – GA

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.

Implemented operational strategies and effectively built customer and employee loyalty.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

07/2018 to 08/2018 Assistant Manager

Finish Line – Kennesaw, GA

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Mentored team members to enhance professional development and accountability in workplace.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Recognized staff for contributions to company success to foster engagement and increase productivity.

06/2017 to 03/2018 General Manager

Hibbett Sports – Lenoir City, TN

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Identified trends in customer marketplaces to develop valuable solutions. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

Introduced new methods, practices and systems to reduce turnaround time. Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Developed and maintained relationships with customers and suppliers through account development.

08/2016 to 04/2017 Stock/ Sales Associate

Champs Sports – Dunwoody, GA

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging. Solved customer challenges by offering relevant products and services. Increased sales by offering advice on purchases and promoting additional products.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

08/2015 to 06/2016 Sales Associate/Stock/Cashier

Dick's Sporting Goods – Marietta, GA

Engaged with customers to build rapport and loyalty. Increased sales by offering advice on purchases and promoting additional products.

Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.

Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Prepared merchandise for sales floor by pricing or tagging. EDUCATION

2009 High School Diploma

Tilghman High School - Paducah, KY



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