Customer Service Representative
Resume:
Keshia Pickens
Oklahoma City, OK *****
ad3uo8@r.postjobfree.com
Passionate, customer service driven Barista with 5 years of experience in food and drink preparation and point-of-sale Mac and Windows based software. Excellent communication skills, hard-working and driven to delivering high quality service to all clients. Authorized to work in the US for any employer
Work Experience
Laundry Aide
Windsor Gardens Rehabilitation Center - Lancaster, TX April 2022 to Present
Laundry aide, service carts, wash and dry linens, folding and putting up Housekeeping Supervisor
Best Western - Oklahoma City, OK
March 2018 to August 2020
Customer Service Representative
Family Dollar - Oklahoma City, OK
September 2015 to October 2017
Resolve [how many] weekly customer inquiries via phone and email, consistently exceeding targets
Single-handedly created customer service representative training manual, reducing onboarding process from [how many] weeks to [how many] weeks
Achieved [what %] average customer satisfaction rating to date, surpassing team goal by [what Mail Processing Clerk
TAX COMMISSION - Oklahoma City, OK
May 2005 to November 2013
Manage office facilities, ensuring cleanliness and order Drive Thru Cashier
Whataburger - Oklahoma City, OK
June 2008 to September 2012
Drive-thru
Education
English Literature
Oklahoma City community college - Oklahoma City, OK June 2002
High school diploma or GED
Skills
• Skills
• Customer service
• Microsoft offce
• Sales
• Customer care
• Management (5 years)
• Scheduling
• Excel
• Databases
• Telemarketing
• Facilities Management
• English
• Housekeeping Management
• Coffee Experience
• Laundry
• Guest Services
• Microsoft Outlook
• Cleaning
• Hotel experience
• Dry cleaning
• Barista experience
• Writing skills
• Office management
• Commercial cleaning
• Employee orientation
• Interviewing
• POS
• Cash Handling
• Front Desk
Certifications and Licenses
Food Handler Certification
May 2023 to May 2026
Safety,food handling
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