Robin M. Reid

704-***-****

ad3umh@r.postjobfree.com

SUMMARY

Dedicated and detail oriented, professional and with over 18 years customer service experience and 5 years’ medical office experience, certifications, and skills. I am seeking the opportunity to administer your company’s policies and contribute to maintaining a positive brand image, while receiving training advancement and long-term financial security

PROFESSIONAL EXPERIENCE

Cashier Representative January 2005 –November 2022 Harris Teeter/Charlotte, NC

- Handling cash and products.

- Excellent customer service.

- Product Handling

Customer Service Representative/Cashier Supervisor October 2002 – January 2005 Harris Teeter/Charlotte, NC

- Responsible for $2000 cash drawer and all disbursements.

- Transaction of all major credit card purchases, wiring of money transfer

- Management of cashiers for shift rotation

- Direct relationship development between customers and employees Customer Service Representative November 2000 – April 2001 Wells Fargo Home Mortgage/Charlotte, NC

- Verifying customer data information.

- Receiving current and past due loan payments.

- Transferring clients to appropriate departments for assistance. Receptionist/Patient Services Assistant March 1995 – November 2000 Greater Carolinas Women’s Care Center/Charlotte, NC

- Greet patients and direct them to lab/exam rooms.

- Maintain doctors and patients schedules.

- Coordinate in/out- bound calls and set up patient appointments. EDUCATION

Central Piedmont Community College; Customer Service Program - 2005 Central Piedmont Community College; High School Diploma – 1990 Thomas Health Care Institute of Charlotte, Inc. Phlebotomy Certification- 2010 Myers Parks School of Dental Assisting Inc. Charlotte, Front Office Dental Administrator- 2010 COMPUTER SKILLS

Microsoft Word; Windows XP; Western Union Money Transfer System