Logistics dispatch operations

Teresaann J. Lafarga

Norwalk, CA 562-***-**** Email: *********@*****.***

Office Professional seeking to transition Training & Certifications to Logistics Career SUMMARY

● Software: MS Word, Excel & Outlook

● Administrative management: Operate office equipment, scanner, fax machine, copier

● Soft skills: Excellent customer service skills, committed to excellence, able to prioritize workload deadlines, highly responsible and dedicated EMPLOYMENT HISTORY

Administrative Assistant/Customer Service Representative, Furniture Delivery Solutions, Huntington Park, CA

February 2019 to November 2019

● Answered telephones, determined nature of call and relayed information within the facility as necessary

● Data entry of confidential customer information to company database

● Responded to email inquiries

● Processed inbound and outbound mail including delivery of packages to personnel

● Scheduled meetings for office personnel and arranged room for meetings

● I updated client status for Amazon orders

● I was managing up to 2 accounts; Amazon (input orders) and Home Depot Administrative Clerk, Genesis Logistics, Santa Fe Springs, CA May 2018 to February 2019

● Established and maintained positive working relationships with vendors, service recipients and employees

● Directly supported the company administrative team by carrying out assigned office administrative unit duties

● Sorted customer documents alphabetically and according to content, dates and significance

● Entered paperwork into an electronic system either by data entry or by using optical scanners Guest Relations Agent, IEX Helicopters, Long Beach, CA June 2017 to December 2017

● Answered multi-line phone system and directed callers accordingly

● Opened and distributed incoming mail on a daily basis; prepared outgoing mail and packages

● Monitored and ordered inventory of office supplies

● Assisted departments with clerical tasks as assigned AMAZON LAX5 PROCESS ASSISTANT/SHIP CLERK, BUENA PARK CA, March 2020 to present February 2022

• Operations Process Assistant - Front Half Days

• Support and work in the department as required

• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers

• Ensuring successful area performance, through tracking, reporting and feedback of associate performance

• Correspond with multiple shipping companies and their contacts

• Troubleshoot shipping problems and errors to resolution

• Coordinate with Transportation teams on Driver issues, Trailer Pool needs, Yard Move Delays, Late Inbound volume, and Load Swaps to protect customer experience.

• Reviewing and updating SOP as required

EDUCATION & CERTIFICATIONS

Cerritos Community College, Norwalk, CA

Certifications: OSHA Forklift OSHA-10, 30 Logistics Associate & Technician Long Beach Adult School, Long Beach, CA General Equivalency Diploma

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