ANIL KUMAR MBA, BE

+1-437-***-****

ad3uik@r.postjobfree.com https://www.linkedin.com/in/anilkumarr3030/ Toronto, Ontario, Canada

Results-driven Product Management professional with a 9+ year track record of delivering high-impact B2B and B2C products in various industries including Telecommunications, Information Technology and Health Care. Proficient in managing all phases of the product life cycle, from ideation to launch, with a focus on user-centric design, data-driven decision making, and cross-functional collaboration. Adept at driving product innovation, user engagement, and revenue growth. Seeking to bring my expertise to a challenging new role. SKILLS

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Product Management: Product Lifecycle Management, Product Roadmap, Product Strategy, Product Pricing, Business Case

Product Design: Design Thinking, Wireframing (Balsamiq, Figma), User Experience (UX) design on Mobile App/Web, Customer Journey Mapping

Market Research: Competition Analysis, Customer Feedback, Market Segmentation Analysis

Product Development: MVP development, Backlog Management, Sprint Grooming, Sprint Prioritization

Leadership: Team Leadership, Decision Making, Conflict Resolution, Risk Management

Others: Product Discovery, Customer Interviews, Stakeholder Collaboration and Management, Requirements Gathering, User Story Elicitation, Agile & Scrum, Sprint Ceremonies, A/B Testing/Experimentation, Product Integrations

WORK HISTORY (9 years 2 months)

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Product Manager (1 year 1 month) Oct 2022 – Oct 2023 TELUS • Telecom

Led the end-to-end development and successful launch of a Global B2B Marketplace, integrating various telecom products and services. This project resulted in a 30% increase in cross-selling opportunities and a 25% boost in customer engagement within the first 6 months

Collaborated with sales, marketing, and customer support to ensure product alignment with market needs and customer expectations, leading to a 15% increase in net promoter score (NPS).

Utilized analytics and user feedback to drive product improvements, resulting in a 30% increase in platform engagement and a 25% improvement in user satisfaction

Managed the entire product lifecycle from concept to phase-out, ensuring alignment with market needs and company goals, resulting in a 15% increase in market share Product Manager (3 years 5 months) May 2019 – Sep 2022 INDEGENE •Healthcare

Conceptualized and launched a mobile app and web based Project Management tool, expanding its user base to 20k DAU across 30 countries

Played a key role in doubling the ARR from $2.2 Mn in FY’20 to $4.8 Mn in FY’21

Reduced support tickets volume by 70% by building a Chatbot Solution for query resolution

Built a Multilingual Translator tool for managing up to 20 languages for any multilingual product

Utilized analytics and customer feedback to guide continuous product improvement, leading to a 30% increase in user satisfaction and a 25% increase in product performance

Led the execution of IAM (SSO) strategy using OAuth 2.0 resulting in a 25% increase in platform adoption

Instituted Agile methodologies across product deliveries, increasing the delivery efficiency by 25%

Owned the product development, strategy, roadmap, go-to-market, p&l and sales enablement strategy

Planned and managed the product releases. Coordinated the product launch with marketing, customer care and sales groups

Associate Product Manager (2 years) Jun 2017 – May 2019 MAHINDRA COMVIVA •Telecom

Conceptualized and launched AI/ML based Chatbot platform, incorporating over 50+ health care and banking use cases

Delivered intelligent, personalized, voice interactive responses leveraging real time/ historical context and events through 5 channels – Facebook, WhatsApp, Web, Telegram and Mobile App

Spearheaded 2 LIVE releases of Chatbot product with 80% accuracy score

Implemented a series of A/B tests and user feedback sessions to optimize the platform’s user interface, leading to a 10% increase in user satisfaction ratings

Designed a bot human handoff solution which became a major USP of the chatbot product Software Engineer (2 years 8 months) Dec 2012 - Jul 2015 ACCENTURE •Information Technology

Requirement gathering for new requirements/ change requests, performing analysis and coding

Analyzed requirements of the client for multiple assignments and developed around 100+ websites

Saved $20000 for the Procter & Gamble project by automating a process flow in web site development

Created, modified and troubleshooted SQL queries, stored procedures, functions, views and Common Table Expressions to handle the data integrity for various data transaction in SQL Server

Retrieved data from Azure Data Lake to SQL server through ADF pipeline EDUCATION

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Master of Business Administration

(Information Systems and Marketing) July 2015 - Apr 2017 Indian Institute of Management • Indore, India

Bachelor of Engineering

(Electrical and Electronics Engineering) Sep 2008 - May 2012 Osmania University • Hyderabad, India

CERTIFICATIONS

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Product Management: Certified Master Blackblot Product Management Professional

Product Owner: Certified Scrum Product Owner (PSPO I and PSPO II) from Scrum.org, demonstrating expertise in Scrum framework and product ownership best practices

Agile: International Certified Agile Professional from Henry Harvin TOOLS USED

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Microsoft Office

Advanced Excel

JIRA

Confluence

Salesforce

Adobe XD

Balsamiq

Figma

Postman API

Tableau

Google Analytics

Marketo

Miro

AHA

WordPress

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