GERARDO A MENDOZA

**** ****** ****** *** **

ELMHURSTNEWYORK 11373

CONTACT# 347-***-****

HARDWARE/SOFTWARE SKILLS & EXPERIENCE

** ***** ** ************ ************** & support, and

years ofLAN/WAN

Networking experience. Very experienced in a wide variety of so ftware packages

including Microsoft Excel, Microsoft Word Microsoft Outlook_ Norton

Utilities/Norton SystemWorks, as well as PeopleSoft Vartive/CRM Chent.

Basic expeience with HTML and Java Script.

Wide variety of Operating Systems such as Windows 31/3.1 1, 95/98, Widows

2000 Server and Pro fessional, Windows XP Pro fessional, Windows 2000 IIS, MS

DOS, PC-DOS, RedHatLinux6.0-7.2 such as TCP/IP, IPX/SPX,NetBEUL

WINS, DNS, DHCP HTTP, FIP, SSL,MAC

Wellexperenced in multiple Dial-Up and Broadband techologies such as ISDN

56k & 128k, IDSL, ADSL, SDSL, T1, T3, OC-12, andOC-48.

Installationexperience with RJ-45 andRJ-1 1 cablExtensive knowledge of the OSI

7-Layermodel as well as a variety ofnetworking protocolsing. Very famliar with

TELCOtechnologies such as F-1 Cables, F-2 Cables, Loadedand UnloadedPais,

etc.

Familianty with look and feel of Redback user interface and commands.

Installationexperience with 10/ 100 Base T Fast Ethernethubs, switches, and

routers, as well as deployment andconfigurationof ADSL bridges and rout ers.

TECHNICAL SUPPORT EXPERIENCE

Responsible forprovicngtelephone support andtroubleshootingto end-users

using vanous web-based UNI¥ commands suchas grep, ping, traceroute, and

nslookup. Utilized the user database via telnetinto a Sun Solaris enviromment.

Ranking atthe top ofmy team; always ex clling and aspining to leam new things.

Maintain a verage call statistics of 160 efficiency

Troubleshot a wide range of techrical support issues and conmectivity problems

such as authentication, connectionspeed comection quality. throughput. email

configuration andloss of synchronization

Assisting customers with basc, LAN setup and confguratien

Troubleshooting and conigunng Popular e-mal chients and web bro Waers.

Intel, WinTel, Compag R$6000, SUN, IBM and HP Server hardware and

peripherals, Dell Server certified

LAN Firewalls. WAN Routers, ATM Bridges Host Switches, Gatewways Cisco Charnel Routers, Hubs Extenders. Bndges Protoeal CSU DSU

Contact this candidate