JONATHAN M. LABKO

ad3ug0@r.postjobfree.com 858-***-**** linkedin.com/in/jonathanlabko

Customer Success Professional

PROFILE

Customer Support and Business Development professional with 15+ years dedicated to client success and customer experience. Business-driven focal points in various roles including market analysis, customer onboarding and instructional training, successful deployment of product use, interdepartmental coordination, escalating and solving customer challenges, project management, and sales growth. PROFESSIONAL EXPERIENCEEXEC

Program Manager

ZSchool (Remote) 2021-Present Zschool is one of the nation’s largest providers of university-based corporate certificate programs. I facilitate the overall direction and implementation of the program. My day-to-day responsibilities include sales and marketing to prospective companies and executives. I lead the Design Thinking Executive Program at University California Riverside Extension. Business Development

KAI-Connect (Long Beach, CA) 2020-2021 KAI-Connect is a firm that specializes in managing technical relationships and finding the best solutions to meet its customer’s needs. As a sales rep for manufacturing, I single-handedly managed San Diego. I provided service and support in the industrial, medical, aerospace, and defense industries, while working directly with the factories. New Business Acquisition

Atugan LLC (Carlsbad, CA) 2020-2021 Atugan LLC is a tech company that specializes in reliable ultra-wideband wireless to bridge communication gaps in difficult environments. Reporting directly to the President of the company, I offered my strategic vision as well as effective brand building strategies for the acquisition of new business. I was responsible for putting together invoices and assisted in submitting proposals to obtain future business.

“Jon’s energy comes from making people smile through difficult situations and finding ways to make life better for everyone around him. Thrown into the chaos of a fledgling business in an unfamiliar field, Jon took on challenges outside his comfort zone with enthusiasm. Though Covid has interfered with our plans for growth, I wish Jon the best of luck in his future.”

-President of Atugan LLC

Manager of Customer Experience

The Hertz Corporation (San Diego, CA) 2012-2020 With CX as my top priority, I led a team that rendered a 10% increase in revenue growth. Under my stewardship, our cumulative NPS rose nearly 15 PROFESSIONAL EXPERIENCE (CONTINUED)

points YOY. Provided support that enabled Hertz to earn the #1 ranking in the J.D. Power 2019 North American Rental Car Satisfaction Study, which is the most prestigious honor a rental car agency can hope to achieve. I managed the customer service department for the 4th highest volume location in California. While at Hertz, I was handpicked to participate in “Shark Tank” in Las Vegas. I spoke in front of a panel of judges who fired off hard-hitting questions. I was able to successfully articulate to a panel of heavy hitters in the business world on how we improve our metrics. I was truly honored to be selected and it was an experience I’ll never forget. Marketing Executive

Rent SD (San Diego, CA) 2009-2012 Rent SD was a paid service that was offered to clients who were looking to rent housing. Out of 15 sales agents, I finished in the top 2 in “closing rate” every quarter. Developed rapport with clients while providing excellent customer service throughout the life cycle. Business Development Executive

Image Marketing (San Diego, CA) 2007-2009 Image Marketing was a full service B2B agency where I generated the companies’ most successful campaign strategies that led to a 22% increase in lead-flow. My outreach efforts became standardized and I was asked to onboard 32 new representatives on how to effectively sell our solutions. I focused on strategic Demand Generation messaging. EDUCATION

Connecticut School of Broadcasting (Farmington, CT) - Certificate of Completion Hands-on training in broadcasting in TV and radio

San Diego State University - Bachelor of Arts, Journalism RELEVANT SKILLS

Excellent conflict resolution skills Great at reading people Superb communicator Adaptable and flexible

PROFESSIONAL REFERENCES

Loren Kaiser Tony Hamel Joselle-Theresa (JT) Dunker Principal at KAI-Connect President of Atugan LLC Operations Director at Hertz T: 562-***-**** T: 760-***-**** T: 650-***-****

E: ad3ug0@r.postjobfree.com . E: ad3ug0@r.postjobfree.com E: ad3ug0@r.postjobfree.com ADDITIONAL EXPERIENCE

Toastmasters International (San Diego, CA) As a member, I became proficient in public speaking

(both with a prepared speech and also ad-libbing).