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Customer Service Support

Location:
Surrey, BC, Canada
Posted:
February 22, 2024

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Resume:

SADAT AHMED

***** ******* ******, *****, ******* Colombia

ad3uf0@r.postjobfree.com

PROFILE

Experienced care worker with a passion for helping vulnerable individuals improve their quality of life. Comfortable in a fast-paced and ever-changing environment, making independent decisions and working collaboratively with customer coaches. Well-organized and detail-oriented, able to maintain accurate customer information and handle safeguarding concerns. Excellent communication skills and ability to articulate services to individual, colleagues and partner agencies.

EMPLOYMENT HISTORY

Volunteer Care Worker Abuja, Nigeria

Florent Healthcare Center July 2022 – August 2023

I support individuals with their daily activities such as personal hygiene (when required), and in doing everyday chores in their home.

Individuals are supported by public or personal transportation for community outings or scheduled appointments.

I complete daily tasks, as well as weekly and monthly records, reports, logs, fiscal report, and medical records in an accurate, timely, and professional manner.

I assist individuals in the development of appropriate behavioral, social, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential.

I maintain a clean and safe living environment for supported individuals.

I track and administer daily medications to the individuals supported.

I assist with day-by-day operations of the residence in accordance with the regulations of the agency.

I teach individuals life skills by providing care and compassion.

Volunteer Care Assistant Lagos, Nigeria

Bliss Care Home Giver April 2021 – June 2022

Provided personal care and support to elderly individual, resulting in improved quality of life and increased sense of independence.

Maintained accurate individual information and assisted in the handling of patient concerns. Collaborated with colleagues to ensure service delivery was person-centered and in line with hospital policies and procedures.

Assisted individual with personal care needs, including bathing, dressing, and toileting.

Maintained accurate individual information, including daily care records and individual concerns.

Worked collaboratively with colleagues to ensuring service delivery was person-centered and in line with hospital policies and procedures.

Direct Care Worker March 2020 – August 2021

St. Abraham Health care Abuja, Nigeria

Assisted individual with activities of daily living, including bathing, grooming, and dressing.

Managed patients' medication schedules and ensured proper dosages were taken at the appropriate times.

Maintained a clean and safe living environment for patients by performing light housekeeping duties.

Collaborated with healthcare professionals, including physicians and nurses, to provide comprehensive care to individuals.

Received a 98% positive feedback rating from individual and their families for quality of care provided.

STRENGTHS

Problem -solving

Customer Service

Adaptability

SKILLS

Social housing

Support-related services

Report writing

Communication

Problem-solving

Microsoft Word (1 year)

Medication Administration

Developmental Disabilities Experience

Meal Preparation

EDUCATION BACKGROUND

GED in General Studies

Federal Polytechnic Auchi

2003 - 2005

Diploma in Health and Social Care

University of Ilorin, Ilorin Nigeria

January 2006 -- October 2008

Secondary school in General science

Auchi College, Auchi, Nigeria

May 1994 - July 1999

CERTIFICATION

Care Giver Certificate December 2023

CPR CERTIFICATION

Adult/Child/Infant CPR and First Aid/AED January 2024

REFERENCES

EMMANUEL IMOAGHENE

Residential Support worker

647-***-****

RIDWAN ELEMOSHO

Residential Support worker

204-***-****



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