Customer Service Operations Manager

Wilbelyk Gomez

***** ********** **** **, ** *****

331-***-**** – ad3udq@r.postjobfree.com

PROFESSIONAL SUMMARY

A detail oriented individual with over 20 years of experience in customer service and manufacturing operations environments. Demonstrated ability to provide exceptional service to customers while ensuring efficiency and quality in factory operations. Capable of working independently and as part of a team to achieve company objectives. Fluent in Spanish with a limited understanding of English.

SKILLS

● Speedy and efficient

● Attention to Detail

● Adaptability and flexibility

● Thoroughness in completing tasks and assignments

● Customer Service

● Problem solving

● Spanish Speaker

WORK HISTORY

1997 to 2001 Supervising Editor and Operations Coordinator TELCEL CA - Torre Caura Alta Vista, Pto Ordaz, Venezuela

● Effectively communicated with operations agents regarding authorization processes and provided attentive support.

● Received contracts and meticulously reviewed them to ensure adherence to established guidelines and regulations.

● Guaranteed that company regulations and norms were consistently met.

2001 to 2009 Operations Manager

Transporte Fratini - Castillito carrera pedernal Ofc. 3, Pto Ordaz, Venezuela

● Supervised the logistics of truck trips to various destinations.

● Handled invoicing and payment collection for the trucking services provided.

● Responsible for procuring materials essential for company operations, encompassing both truck components and office supplies. 2009 to 2011 Operations Manager

GUAYANA TRACTOR CA - Castillito carrera pedernal Ofc. 3, Pto Ordaz, Venezuela

● Managed the purchasing of required accessories for heavy machinery.

● Maintained a high standard of customer service for both clients and suppliers.

2011 to 2023 Supervisor

Tepui Hotel - Carrera Upata, Edificio Arichuna, Pto. Ordaz, Venezuela

● Managed billing processes including invoicing, payment tracking, and reconciliation.

● Demonstrated strong organizational skills in effectively managing inventory.

● Perform regular inspections of workspaces.

07/2023 to 10/2023 Food Production Assembler

SODEXO - 1151 Rohwling Rd Rolling Mealous

● Assembled food products according to established procedures and guidelines.

● Maintained cleanliness and organization of work area to uphold food safety standards.

● Adapted to changes in production schedules and priorities as needed. 10/2023 to 01/2024 Food Production Assembler

Hearthside - 720 Center Ave, Carol Stream, IL 60188

● Performed packaging and assembly tasks in a fast-paced manufacturing environment

● Collaborated with team members to optimize packaging processes and workflow. EDUCATION

1994 Higher Technician Degree in Industrial Relations Antonio Jose de Sucre University - Puerto Ordaz, Venezuela

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