CHARLES T. BRATTON

Lexington, KY *****

M 859-***-**** ad3udc@r.postjobfree.com www.linkedin.com/in/charles-bratton INSURANCE CLAIMS SENIOR EXECUTIVE

Experienced in leading multi-state claim operations in the handling of a wide variety of insurance products. Successfully managed to Combined Ratio and PLAE targets through accurate claims settlements, staffing and productivity levels. Strategic thinking decision maker demonstrating strong analytical and problem solving skills with the ability to work collaboratively when appropriate. Proficient at updating standard operating procedures, responding to DOI and BBB complaints, developing and implementing operating processes and reporting. Demonstrated competencies:

• Claims Accuracy & Management • Customer Service

• Supervision • Productivity

• Employee Development Engagement • Remote Leadership

• Training • Performance Management

PROFESSIONAL EXPERIENCE

COPART, Lawrenceburg KY May 2022 to Present

Global provider of online vehicle auction and remarketing services to automotive resellers such as insurance, rental car, fleet and finance companies in 11 countries. General Manager

Responsible for overall Planning, Organizing, Leading, and Controlling functions of the Lexington West Facility.

• Lead the facility and staff to meet budget, revenue, and customer satisfaction standards.

• Develop a culture of highly engaged team members which drives execution, innovation, productivity, and future leaders.

• Create a customer first environment for internal and external customers. PROGRESSIVE INSURANCE, Lexington KY February 1996 to June 2021 Third largest insurance carrier and the No. 1 commercial auto insurer in the United States. Claims Director April 2016 to June 2021

Headed management responsibility for initial aspects of auto claims in AR and KY and special lines claims in AR, KY, TN, MO and IA. Staff of 300+ employees.

• Met or exceeded prescribed CR and PLAE levels.

• Recognized as Zone leader in initial injury handling.

• Achieved Top performing Special Lines status in the Central Zone. Claims Director January 2014 to April 2016

Led initial aspects of auto claims in KY with expanded responsibility for AR, TN and 250+ employees.

• Won Customer Service Award in the Central Zone.

• Developed Senior Manager for TN Claims Director position.

• Met or exceeded prescribed CR and PLAE levels.

Claims Director May 2009 to January 2014

Managed all aspects of auto claims including casualty and PIP for KY directing 150+ employees. CHARLES T. BRATTON p. 2

• Met or exceeded prescribed CR and PLAE levels.

• Central zone leader in casualty organization performance.

• Exceeded in the claims portion of the KY DOI market conduct exam.

• Successfully led the organization through a companywide RIF.

• Created an “On Deck” training program for cross-functional applications. State Claims Manager December 2006 – to May 2009 Managed all aspects of auto claims handling in KY and WV to include Casualty and PIP.

• Met or exceeded prescribed CR and PLAE levels.

• Managed the litigious KY and WV casualty organizations successfully.

• Oversaw implementation and adherence to key processes.

• Served as delegate on the claims performance team that initiated shop written estimates in service centers. Regional Manager July 2002 to December 2006

Managed initial claims and responsible for 180+ KY employees. Led both the Eastern KY region and Western KY region.

• Expanded both regions opening new office locations and increased claims personnel by 40%.

• Completed quarterly branch reviews of claims quality. Reported results and action plans to KY State Claims Manager.

Previous positions include Branch Manager and Multi-Line Claims Generalist EDUCATION

BS, Communication, University of Kentucky, Lexington KY Associate in Claims, Insurance Institute of America

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