Customer Service Sales Consultant

DESMOND JOHNSON

Virginia Beach, VA ***** 757-***-**** ******************@*****.***

Summary

Reliable and hard working employee always striving to do the best I can. Excellent in working with a team and not to mention great with customers. I am one of a kind and ready to take on any challenge. Skills

Automotive detailing

Fabric treatment

Exterior waxing

Cleaning agents

Safety standards and protocols

Organization

Problem resolution

Team building

Customer service

Team management

Attention to detail

Automotive

Closing

Cooking

Customer service

Team building

Problem resolution

Protocols

Quality

Safety

Team management

Experience

CAR SALES CONSULTANT 04/2023 - Current

Beach Ford - Virginia Beach, VA

Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.

Maximized customer satisfaction by resolving concerns with fast and knowledgeable service. Met incoming customers at door to guide through showroom and sales lot. Answered customer emails and telephone requests for information. Greeted customers at arrival to build positive relationships and discuss vehicles. PARTS ASSOCIATE 12/2021 - 04/2023

CarMax - Virginia Beach, VA

Answered inquiries, resolved problems and finalized parts sales at counter and by telephone. Received and stocked incoming merchandise, arranging items in correct locations. Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.

Kept sales and counter areas organized and clean to give positive first impression to visitors and customers. Received, examined and reshelved returned parts.

Placed inventory numbers on parts to properly identify items for counter associates. DETAILER 05/2020 - 12/2021

Diamond Detailing - Virginia Beach, VA

Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices. Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain- resistant chemicals to preserve and protect interior components. Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations. Applied wax to vehicle exteriors and buffed to brilliant shine. Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles. Vacuumed interiors of vehicles to remove dirt and debris. Washed cars and trucks daily for five auto dealership. DETIALER/LOT ATTENDENT 09/2019 - 03/2020

Hall Acura - Virginia Beach, VA

Resolved all customer issues to maintain high standards of customer satisfaction. Inspected vehicles prior to service and immediately afterwards to make sure there was no damage. Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation. Waxed exterior of vehicles and removed it with soft cloth, buffing to brilliant shine. Washed various vehicles each day for dealership.

Vacuumed car interiors to remove any dirt and debris. Identified issues affecting safety and brought up to shift supervisor for resolution. COOK 07/2018 - 09/2019

Hardee's - Virginia Beach, VA

Maintained excellent attendance record, consistently arriving to work on time. Prepared identical dishes numerous times daily with consistent care, attention to detail and quality. Maintained well-stocked stations with supplies and spices for maximum productivity. Verified proper portion sizes and consistently attained high food quality standards. Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers. Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot. Education and Training

Kempsville High School - Virginia Beach, VA High School Diploma 06/2019

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