SWAPNASREE GOLI

**** * ******** ****, *** **U, Chicago IL

773-***-****

ad3ual@r.postjobfree.com

Epic Ambulatory Consultant (Certified)

Over 6 years of experience as a certified Epic Ambulatory Consultant in Implementation, Build, Optimization, and Testing of the EPIC EMR application with focus on EpicCare Ambulatory, MyChart and Order Transmittal, also having exposure to various other core clinical modules like ClinDoc, ADT, ASAP, Orders, in addition to a strong working knowledge of EHRs like Cerner Millennium, Soarian Fin/Clin, Allscripts - SCM/ACM, Meditech McKesson Series/ Paragon and the US healthcare delivery system.

CERTIFICATIONS / LICENSES

Epic Ambulatory Certification

04/ 2023

Certified in the latest 2023 version of Epic Ambulatory. ITIL certification

05/ 2016

Certified at Deloitte.

WORK EXPERIENCE

Accenture

05/ 2018 to 11/ 2021

Senior Epic Analyst

Hyderabad, India

Client: Kaiser Permanente

Deloitte

06/ 2015 to 04/ 2018

Epic Ambulatory Analyst

Hyderabad, India

Clients:

Catholic Health Initiatives

Banner Health

Northwell Health

Roles and Responsibilities

The clientele of the projects involved supporting EpicCare Ambulatory platform along with Mychart, Order Transmittal in clinics across different states in the USA, by building new components, enhancing the current system configurations and resolving the various incidents raised by the users for smooth functioning of the Epic application.

Responsible for Analysis, Build and testing of ambulatory service requests from offshore. Responsible for individually delivering high quality performance within due timelines in an agile framework. Played a major role in leading the Banner Health Implementation project, as a primary lead of the ambulatory team, where I provided at-the-elbow support during the go-live phase. This involved providing offshore support, troubleshooting issues, and ensuring a smooth transition of the implementation process. Experience with various Ambulatory complex builds such as Preference lists, Flowsheets, SmartTools, SmartSets, Navigators, Profiles, Workflow engine rules, Reports, Print groups, Inbasket Pools, Results Routing, Facility structure builds, MyChart Set up, Procedures, Departments, Provider records, User records, Security templates and Decision support tools like BPAs. Implement requests, break fixes and enhancements, resolve incidents reported by epic end users and escalate any quality issues or risks with team leads/project leaders. Updating the AMB owned items in various master files. Experience in MyChart build of the SER records. Performing IMO Snomed clinical content load every 6 months for the Banner Health client in collaboration with the on-site team, and testing post the load and creating an analysis report of the IMO load. Understands and follows established Epic change management procedures for testing, documenting, and communicating system changes.

Performing data courier of the build across all the Epic environments from POC to PRD. Work on routine maintenance requests, troubleshoot issues and implement fix within agreed upon SLA. Peer Review & Status Reporting of the service requests/incidents. Develop test plans, test cases, and test scripts to validate performance of all functions. Conduct effective unit, integration, system and end user acceptance testing through execution of the tests. Experience in installation of Special Updates (SU) from Epic and upgrades of newer versions of Epic and testing them to make sure that the application works as expected. Part of the Testing of SUs (Special Updates) and validating the test scripts. Reviewing and testing special updates, release notes of EpicCare Ambulatory module. Demonstrate strong work ethic and possess the ability to work under pressure with good analytical and interpersonal skills. Great team player and proficient in handling end users. Training and support

Preparing the Application Understanding Document (AUD) for Banner Health client which is serving as the base document for the entire team.

Created a knowledge repository for the critical and complex issues that we work on. Troubleshoot questions and issues of epic end-users. Created documents involving the analysis, build creation and validation steps, for the users as a part of the post support Implementation.

Mentor the new hires by shadowing and conducting internal training sessions for the EPIC ambulatory module, MyChart and Order Transmittal modules.

AWARDS

Deloitte Spot Awards

10/ 2015

Two-time winner of the Deloitte Spot award.

Awarded for the successful implementation of the IMO Snomed Clinical Content load for the Banner Health Project.

Recognized for working off-hours and going the extra mile to execute the deliverables at Deloitte. Best Performer Award at Accenture

01/ 2019

Recognized for my exceptional performance in delivering high quality and quick resolution of the high-volume ambulatory service requests.

ADDITIONAL INFORMATION

Healthcare QA Testing

Client: Northwell Health

QA experience (Manual + Automation) testing of life cycle and functional testing of healthcare software s such as Cerner Millennium, Soarian Fin/Clin, Allscripts - SCM/ACM, Meditech McKesson Series/ Paragon. Analyze individual requirements for Test Case design Prepare test cases for new enhancements and share the approved Test Cases with the client.

Test Case Execution Execute test cases regression Suite Execution - Execute the Regression Suite test cases to identify bugs caused by enhancements. Defect management - Defect Logging in QC and tracking it to closure. Client Interaction: Email communication of any clarifications and attend interactive Daily/Weekly status meetings.

Testing End to End hospital workflows using single/multiple hospital EMRs like Soarian, Sunrise Clinical Manager, Cerner Millennium etc.

Providing updates to the client on a daily basis on QA activities, challenges, TCOE progress for every release.

Career Break (2021-2023)

I got married and relocated to the US to reunite with my life partner after two years of long-distance relationship. I made this move to support and raise a family. In the meantime, I made two attempts to apply for a H1B work visa, but unfortunately my application couldn’t get through the lottery system, so I decided to wait for my EAD

(Employment Authorization Document) which I received in Jan 2024. Meanwhile, I got recertified in the latest version of Epic Ambulatory module (2023) and additionally completed Healthcare Project Management courses. SKILLS

Project Management Tools- Jira, ServiceNow, HP ALM, Prism ITIL certification

Utilities- Microsoft OneDrive, MS Office

EDUCATION

Master’s in Healthcare & Hospital Administration

Master’s

Apollo Institute of Hospital Management

Hyderabad, India

08/ 2013 to 05/ 2015

Bachelor of Physiotherapy

Bachelor’s

Nizam’s Institute of Medical Sciences

Hyderabad, India

08/ 2007 to 1/ 2012

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