ALLISON MULLEN

515-***-**** ad3uac@r.postjobfree.com Des Moines, IA 50310

Highly organized professional promotes track record of overseeing and leading teams to achieve efficiency and maintain high customer service standards. An expert in handling customer complaints and resolving customer issues. Committed to developing and maintaining a positive work environment and fostering collaboration between staff and management. Looking to pivot from the food service industry, and excited to see what other opportunities are out there. Starbucks

Shift Supervisor

08/2021 - Present

Uphold the standards the company has set in regards to customer service, leading with integrity

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As an opening shift lead, prepare baristas for a successful shift and ensure we maintain efficiency throughout our morning rush

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Responsible for placing orders to ensure product inventory is sufficient for customer needs

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Iowa Family Chiropractic

Chiropractic Assistant

04/2021 - 08/2021

• Provide quality customer service to all chiropractic patients

• Create a schedule for new and existing patients that works for the doctors

• Understand the benefits of chiropractic care and promote those to patients. Starbucks

Barista, Barista Trainer

03/2020 - 03/2021

Prepare and serve coffee beverages, such as espresso drinks, blended coffees, or teas

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Provide quality customer service and maintain a positive attitude throughout a shift

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• Train incoming baristas and ensure they are following corporate standards. ScribeAmerica

Medical Scribe

12/2019 - 03/2020

• Transcribing doctor's notes in an outpatient cardiology clinic Being present and attentive during each visit as to document all necessary information.

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American Enterprise

Customer Service Representative

09/2019 - 12/2019

• Temporary position in the underwriting department Conducted telephone interviews to ensure thorough and accurate answers from applicants for health insurance.

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Bachelor of Arts in Dance, Health Promotion

The University of Iowa Iowa City, IA

May 2019

• Inventory Control • Staff Motivation

• Strategic Planning • Effective Communication

• Task Prioritization • Problem Solving

• Employee Training • Continuous Improvement

Professional Summary

Experience

Education

Skills

AM

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