KENT ALAN DYER

*** ******* ***** **. *** D* Nashville, Tennessee 37214 615-***-**** ad3u94@r.postjobfree.com

QUALITY ASSURANCE ANALYST & PROGRAMMER/DEVELOPER

Highly accomplished Senior Quality Assurance Analyst with demonstrated experience in delivering exceptional process, analysis and testing operations improvement. Results-driven professional known for solving problems, designing new system sections and repairing gaps to develop technological solution for achieving all strategic business goals.

Problem Solving Repairing Code Continuous Process Improvement

Quality Assurance Programming System Design Software Tools & Languages Cost Control

Testing Plans Regulatory Compliance Specification Design

PROFESSIONAL EXPERIENCE

Out Back Ranch, May 2023 to current

Farm Hand

Helped mother as farm hand after father had a heart attack

Herded cows, fixed fence

Made sure all livestock was proper vaccinated and medically taken care of

Make sure all livestock was properly tag and recorded for bloodlines

CPI Card Group, February 2019 to April 2023

Quality Assurance Analyst II

Writing Api tests using Postman,

Work with stake holders and development team to document requirements for changes to system.

Create, write and execute manual test plans and test scripts for the all parts of the system.

Write and record test scripts for automation testing using Robot Frame Work.

Modify recorded test script using Python to prepare them for inclusion in the regression test suite.

Write training documents.

Tools used, Jira, TestRail, Word, Katalon Automation Recorder. Robotcorder, Postman

Franklin American Mortgage Company, Franklin, Tennessee June 2017 to January 2018

Quality Assurance Analyst II

Work with stake holders and development team to document requirements for changes to system.

Create, write and execute manual test plans and test scripts for the all parts of the mortgage system.

Lead project to implement Home ready project.

Mentor less experienced QA's in proper test methodology, Test plan and script writing.

Write and and record test scripts for automation testing using SeleniumIDE and Katalon.

Modify recorded test script using Java to prepare them for inclusion in the regression test suite.

Run Unit, functional, regression, and integration tests for all systems.

Write training documents.

Tools used, Jira, Test Link, Word, Confluence, SeleniumIDE. Katalon Automation Recorder.

Position ended due to Merger and Layoffs. .

My Health Direct, Nashville, Tennessee June 2016 to June 2017

Senior Quality Assurance Analyst

Work with development team and stakeholders to document requirements.

Create, Write and execute manual test plans and scripts for the referral scheduling system.

Write and record test scripts for automation testing using SeleniumIDE.

Modify recorded test script using Java to prepare them for inclusion in the regression test suite.

Write and execute manual test scripts for the patient facing scheduling system.

Run Unit, functional, and regression tests for all systems.

Support the help desk by researching trouble tickets.

Tools used Jira, Visual Studio Team System, Salesforce, SeleniumIDE.

Position ended due to layoff caused by company financial problems.

Medhost, Nashville, Tennessee May 2012 to June 2016

Quality Assurance Analyst

Create, write and execute Manual test plans and scripts for all order audit report.

Mentor Junior QA's in proper procedures, and writing test plans and scripts

Work with stake holders and development team to document requirements for changes to system.

Write and execute test scripts for Operations team.

Run Unit, functional, regression, and integration tests for Agile teams.

Perform reviews of finished automated test runs from other testers.

Work with Original software to fix bugs and perform enhancements to Test Drive software.

Write and perform regression tests for the E/archive and DMS systems.

Write and perform Revenue Cycle and General Financial regression tests.

Perform General Financial system tests.

Write Regression test for E/Archive using RFT.

Lead project to evaluate automation tools for management to help with decision on which the company would use.

Tools used Jira, Rational Functional Tester, Test drive, Test bench, SeleniumIDE.

Position ended due to Better offer.

ACS, Nashville, Tennessee Oct 2010 to Jan 2012

Quality Assurance Analyst

Run Quality test on web based system to ensure it meet the needs of Health and human services.

Create, Write and execute test plans and scripts to prove state requirements are met by the system.

Write defects to help developers improve programs correctness and efficiency.

Work with developers to help fix any issues found in the system.

STATE OF TENNESSEE, Nashville, Tennessee Mar 2009 to Jul 2010

Business Analyst II

Analyze programs and write specifications for modification to comply with and implement new government Unemployment insurance programs.

Design and implement test plans to assure quality and system readiness of new programs and modifications to existing programs.

EMDEON BUSINESS SERVICES/WEBMD, Nashville, Tennessee Oct 1997 to Dec 2008

Senior Quality Assurance Analyst (Apr 2005 to Dec 2008)

Built QA team from scratch.

Lead QA team of 6 in developing procedures and process to QA system.

Mentored new QA personal in how to test the system.

Worked with stakeholders to determine new systems needs and teach new QA's how to properly develop test plans.

Authored and executed testing plans while collaborating with developers to repair problems discovered within code.

Teamed with developers and business analysts on new code and system designs.

Worked with developers to make HL7 conversions more efficient and testable.

Led system testing and cross checks while inserting national provider identifiers into each claim.

Reduced number of abends by 360+ annually through multiple process improvements.

Optimized business performance and capability by serving as key member on batch switch consolidation project.

Orchestrated quality assurance normalization of 5K+ data sets for standardization of names, DR and security.

Slashed costs by 34%+ and handled future increases in claim load by designing and maintaining quality assurance tester of new front end.

Senior Programmer Special Projects (Mar 2004 to Apr 2005)

Created specifications for new programs while meeting or exceeding strict government mandated time projection.

Ensured validation of HIPAA complaint claims by designing and programming updated system.

Senior Production Control Analyst (Oct 1997 to Mar 2004)

Developed and implemented system enhancements for COBOL and JCL systems.

Implemented changes and updates to the HL7/COBOL conversion routines

Work with stake holders and development team to document requirements for changes to system.

Devised process to identify, repair and prevent future abends system-wide.

Crafted training program to instruct new production control and development team members on system functionality.

Guaranteed company would be Y2K compliant by installing and monitoring mainframe changes.

Led implementation of 4010 and HIPAA mandated system changes to maximize business services and performance.

Reduced overnight batch run time from 9 to 3 hours while boosting volume from 800K transactions to 3M+ transactions by heightening system efficiency.

Cut average number of abends from 10 to 12 per night to just 3 to 5 per night.

Saved CPU and clock time by developing single allocation system to author 50K+ reports.

Fueled efficiency by modifying batch system from running once per day to 4 times per day.

Modified batch system to run up to 4 times a day, instead of only once per day.

Early Career (details on request): Programmer/Analyst, American General Life Insurance (1994 to 1997) & Programmer/Analyst, State of Tennessee (1991 to 1994)

EDUCATION: Bachelor of Science, Computer Science, Middle Tennessee State University, Murfreesboro, Tennessee

TECHNICAL SKILLS: COBOL JCL Microsoft Office IBM Mainframe RFT • HL7

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