WAYNE CHAMBERS

ad3u6q@r.postjobfree.com 919-***-****

Raleigh, North Carolina

Technical Support Specialist, Project Management, Phone Systems Trainer, Phone System Programmer, Database Collection Customer Service Representative

SUMMARY OF QUALIFICATIONS

Organization skills, Multitasking, Team Player, Attention to Detail, Oral and Written Communication, Programming Updates, Data Entry, Reading Comprehension, Customer Problem Solutions

EMPLOYMENT EXPERIENCE

Windstream Services LLC. Raleigh NC

Oct. 14,1991- Feb. 08, 2024

Technical Support Specialist

Contact new & existing customers for introductions.

Schedule weekly zoom meetings with customers for project updates.

Update Oracle database with project details.

Analyze customers current telecommunications system.

Present an updated summary suggesting changes that would streamline their communications.

Work with customers to compile a database workbook to reflect all new changes.

Remote programming of the new phone system.

Work with local techs to deploy and install phones.

Coordinate a training schedule for end users.

Train all end users on new phone system features via Zoom and on sight.

Performed system admin training for the customers IT team.

Produce and record training videos for remote training needs

Oversee installation projects to ensure all checklist item are completed properly and in a timely manner

Alltel (Now Windstream)

Customer Care Associate

Contacted existing custom calls once their communications contract was due to expire.

Work with the customer to renew their contract as part of the retention program.

Alltel (Now Windstream)

Customer Service Associate

Receive incoming calls being part of the call center.

Resolve customers billing disputes to create a win, win for customer and company.

Suggest upgrades that would enhance customers communications

General Medical Co.

Raleigh, NC

Lead warehouse material handler 1988 - 1991

Forklift operator

Picked medical supply orders for local hospitals (UNC, Moses Cone, Duke Raleigh, Rex)

Responsible for verifying orders where correct, Palatalize wrap and load trucks, Made deliveries

using 18 ft box truck (non CDL) Perform warehouse inventory audits to maintain correct product counts

COMPUTER SKILLS

Microsoft Office. Word. Excel. Power Point

EDUCATION

Cary Senior High School 1986

Contact this candidate