Customer Service Representative
Resume:
DanielleDavis Dubbed v Done
Danielle Davis
Professional Experience:
Clopay, Fairlawn, NJ
**/****-**\2020
Customer Service Associate
¢ Corresponded with customers via email, fax, and phone to enter
orders
Assisted with furnishing and installing programs, and process furnish
and install invoicing and installer payables
e Assist with Quotes and orders under automatic systems. Balance
daily invoices and audit weekly order reports. Manage all systems
COD and open- terms accounts.
e Handled all incoming calls for products concerning bookkeeping or
accounting matters
Assisted in various administrative duties
Barney’s New York, Lyndhurst, NJ
09/2019-12/2018
Customer Service Representative (contract)
« Handled inbound/outbound calling
« Upsold store inventory
« Assisted customers with placing and tracking orders
« Acquired inventory knowledge of items and detailed descriptions to
inform customers
ConnectiveRx, Whippany, NJ
03/2017 — 11/2017
Customer Service Representative
« Manage patient experience by providing program information,
eligibility, reimbursement support and general assurance
¢ Provide healthcare case management services to patients on behalf of
client’s copay assistance program
e Answer inbound phone calls from patients, physician’s and
pharmacies to serve their access to care and reimbursement needs
¢ Data entry via SelectiveRx
¢ Refer requests for escalation, engage other internal areas such as IT
and other Contact Center teams to resolve issues
¢ Provide input and feedback to Quality Management and training as
subject matter experts to improve processes, procedures and
trainings
e Work collaboratively with the team to ensure business and team
objectives are met
Hello Fresh, Newark, NJ
05/2016 — 10/2016
Customer Service Representative
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