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Human Resources Quality Assurance

Location:
West Palm Beach, FL
Posted:
February 23, 2024

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Resume:

Carlton A. McCall

Skills

Confidentiality HIPAA Compliance Interviewing

Microsoft Office Knowledge of Programs Attention to Detail Quality Assurance Federal Regulations Audits

Specialized Training

Domestic Violence Awareness Sexual Harassment Diversity in the Workplace Dealing with Stress How to Resolve Conflict with Others Paying Attention To Detail Work Experience:

Department of Human Resources with State of Alabama, Montgomery County, Alabama • 2018-2022 Financial Support Worker/Income Maintenance

• Processed monthly case load of up to 500 to complete Food and Nutrition Services (FNS) Six Month Re- Certification.

• Accurately updated information and obtained all necessary third party verification in order to process and determine eligibility.

• Ensured timeliness standards were met in accordance with Supplemental Nutrition Assistance Program

(SNAP)/FNS State and Federal Policy.

• Secured sensitive personal information and maintained confidentiality Montgomery Public Schools System, Montgomery, Alabama Paraprofessional/Special Education – Behavioral Intervention Program.

• Devised and implemented relevant lesson plans while ensuring the integrity of instructional time, in an effort to motivate students to learn and participate.

• Fostered a classroom environment that was conducive to safe and positive learning, in accordance with school and county-wide policies.

• Supervised students to maintain a positive and healthy atmosphere for all.

• Supervised over 2,500 students within one year, providing structure, consistency, and positive reinforcement through exercises and activities designed to guide students in responding positively and calmly to difficult situations.

Palm Beach County School District, West Palm Beach, FL Substitute Teacher

• Implemented lesson plans while ensuring the integrity of instructional time motivating students to learn and participate in the absence of teacher

• Maintained discipline classroom control thus fostering a safe and positive environment for all students and staff in accordance with school and county policies

• Ensured adequate supervision to assure health, welfare and safety of all students complying and supporting school and division regulations and policies.

Clayton, NC 27527

334-***-****

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Florida High School Athletic Association, West Palm Beach, FL Registered and Certified Sporting Events Official (Football, Basketball, Baseball) Independent Contractor

• Officiated at sporting events, games, or competitions, maintained standards of play and ensured Game rules were observed.

• Supervised a crew with up to 10 officials.

• Interpreted rules in sporting competitions, in order to award points, impose penalties, and ensure good sportsmanship and player safety.

• Resolved claims of rule infractions or complaints by participants and assess any necessary penalties, according to regulations

Montgomery County Juvenile Court Youth Facility/YMCA Montgomery, AL Intensive Aftercare Case Manager/Probation Officer,

• Developed and implemented individual re-entry plans to society for eligible youths sentenced to detention/or placed on probation to decrease recidivism and added guidance and exposure to those parents who were witnessing juvenile delinquency and contributing to their delinquency.

• Initiated contact with program participants and their families prior to Department of Youth Service placements, and continued participating and tracking services to report the assessment to the court until released back into the community.

• Maintained contact with appropriate court, detention staff and probation officers ensuring that the court was aware of all case related activities and assisted detainees with matters pertaining to court related procedures.

• Facilitated communication between the Department of Youth Services Campuses and the court. Recorded all contact with clients in the DYS State database.

Trenholm State Technical College, Montgomery, AL • 2000 – 2005, 1225 Air Base Blvd. 36108. Economic Self-Sufficiency Case Manager/Job Coach, Fathers Work Program:

• Recruited clients for the Employment and Family Support Center Project to help non-custodial parents overcome barriers, and become self-sufficient enough to pay child support, thus establishing the father in the child’s life.

• Guided implementation of the “Individualized Service Strategy” and provided monitoring to ensure progress of services provided at this one-stop service center.

• Provided transitional support for clients after entering the workforce, to include intake/assessment, GED, driver’s license, job preparation, and court ordered resolutions.

• Assessed appropriate resources and made proper referrals to help clients overcome difficulties/barriers which limited their success with the help of family and social services.

• Worked as a team member to strengthen linkages with other community service initiatives to support clients through family social services, welfare, SSI, and food stamps.

• Responsible for enrollee’s successful transition from unemployment to employment, for training and tracking, from placing employment applications and entry level jobs for more gainful and lucrative employment through promotions and transitions to better employment.

Activities and Professional Memberships

Received Athletic Scholarship for Football to the University of Alabama and Alabama State University. American Association of Health Physical Education & Recreation. Alabama Education Association.

Maggie Street Missionary Baptist Church.

R. H. Rice Lodge #345 – F&AM of Alabama, Prince Hall Affiliated. National Youth Sports Coaches Association (NYSCA).



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