Office Assistant Customer Service

Kesha Hall

Office Assistant

***- ***-**** ***********@*****.*** Cincinnati, OH 45245

CAREER OBJECTIVE

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

SKILLS

EXPERIENCE

ASSEMBLER, Newtown, OH

PSG HYDRO SYSTEMS December 2023-February 2024

•Responsible for assembling units/panels to be shipped to various companies

•Conduct quality checks and testing to meet customer specifications regarding products

•Clean up scrap, machinery, work area at the end of the shift

•Basic knowledge of power, air, and hand tools

•Welding some of the essentials for the units

•Packing and crating units before shipping process

PARALEGAL, Cincinnati, OH

O'CONNOR, ACCIANI, & LEVY, March 2023-October 2023

•Assisted attorneys, and non-attorney representatives to file Social Security disability claims and appeals for clients.

•Performed interviews with clients to prepare initial drafts of claims and documents.

•Prepared case summaries, chronologies of facts and other materials for use in legal proceedings.

•Provided administrative support to the Legal Department by preparing correspondence, organizing files, conducting research and maintaining databases, and maintaining the legal calendar..

•Assisted with trial preparation activities such as document management, witness coordination and exhibits organization.

BILLING REPRESENTATIVE, Blue Ash, OH

CHARTER COMMUNICATIONS, April 2022-February 2023

•Performed customer service tasks including bill payment, account setup and maintenance, discount program applications.

CUSTOMER SERVICE REPRESENTATIVE

AMERICAN MODERN INSURANCE GROUP, September 2021-February 2022

•Assisted home, boat and RV insurance customers with policy premium payments, activation and cancellation, and information requests. Focussed on motorsports and collector vehicle policies.

•Utilized Guidewire Policy Center and AMsuite Portal on a daily basis.

BUSINESS TRANSFORMATION CONVERSION SPECIALIST

BT CONVERSION TEMP INSIGHT GLOBAL, AMERICAN MODERN INSURANCE GROUP, February 2019-September 2021

•Facilitated the business’ transition to a new customer database tool including automated data transfer, manual data correction, and troubleshooting.

SR. DATA OPERATOR/SECRETARY OF STATE LIAISON, CASHIER, DATA ENTRY CLERK

CLERK OF THE CIRCUIT COURT OF COOK COUNTY, November 2007-July 2018

•Worked closely with the Secretary of State’s office and private individuals to facilitate the reinstatement of customer’s drivers licenses. This included formulating and communicating individualized plans to satisfy legal requirements and pay fees.

•Processed case files for attorneys and private individuals as well as any payments, fees, or fines.

•Assisted attorneys and the public with case scheduling, filing, document scanning, and data entry

EDUCATION

AA IN CRIMINAL JUSTICE

EVEREST UNIVERSITY, January 2013

BA IN BUSINESS MANAGEMENT

ROBERT MORRIS UNIVERSITY ILLINOIS, January 2008

ABA APPROVED), ILLINOIS

ROBERT MORRIS UNIVERSITY, January 2006

COMPLETED COURSEWORK TOWARDS AAS PARALEGAL IN STUDIES

CERTIFICATIONS

• Certified Paralegal

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