Shayla Ramey

Energetic facial specialist ready to break out into her dream career.

Port Saint Lucie, FL 34983

ad3u34@r.postjobfree.com

+1-772-***-****

1. Reliable and licensed facial specialist with 3 years of customer service experience. I am newly graduated from IRSC Esthetician Program. My most recent position includes front desk receptionist at Hand and Stone Spa. I am excited to get started in my dream career and feel as though I would be a great addition to the team due to my years of customer service experience and training at IRSC. Work Experience

Front Desk Receptionist

Hand and Stone Spa - Jupiter, FL

April 2023 to Present

• Provide guidance to clients on the procedures at the spa

• Answer telephone calls and provide accurate information to clients

• Keep clients updated on currently available promotions and discounts in services offered in the Spa

• Process payments from clients for services ordered from the spa

• Give appointments to clients on specific days

• Open and close the spa at the appropriate time

• Ensure that the front desk is clean and organized for free movement

• Assist in getting client feedback on level of services delivered in order to improve on service delivery

• Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments

• Assist in developing promotional events, which focus on increasing the clientele of the spa

• Manage the visitor register to keep record of people who visit the spa on a daily basis

• Receive customer complaints and feedback and direct them to appropriate offices for resolution. Customer Service

Panera Bread - Port Saint Lucie, FL

November 2021 to Present

• Operated the cash register

• Greeted customers

• Resolved customer issues

• Cleaned and stocking products

Education

Training Program in Esthetician

Indian River State College - Stuart, FL

January 2023 to April 2023

High school diploma

port saint lucie highschool - Port Saint Lucie, FL July 2017 to May 2022

Skills

• Customer Service

• Upselling

Additional Information

I recently graduated from the IRSC esthetician program. I am excited to continue learning, growing and experiencing as much as possible related to my field. My license is still pending since application on 4/21/23 but I am confident that I will receive it very soon and can not wait to be an asset to the team.