Customer Service Project Manager
Resume:
Charlotte NC *8226
*********@*****.***
Dedicated and results-driven professional with a passion for delivering exceptional customer service. A proven track record of cultivating positive customer experiences through effective communication, problem-solving, and a commitment to exceeding expectations. Seeking to leverage strong interpersonal skills and a customer-centric mindset to contribute to a dynamic team and drive customer satisfaction in a challenging and rewarding environment.
Central Peidmont Community College
Associates in Science
Graduation Date: May 2014
GPA: 3.8
Education
2016-2018
Project Manager/Laborer
Synchronize Storage, LLC. - Fort Mill, SC
• Conduct on-site meetings with clients to
ensure seamless execution of projects.
• Collaborate with the laborer team to finalize
blueprints and determine project completion
timelines.
• Negotiate budget details and provide quotes,
ensuring transparency and alignment with
client expectations.
• Successfully expanded the company by
establishing and managing multiple crews,
enhancing overall project completion rates.
• Engage with inspectors to verify that projects
are executed correctly and adhere to code
requirements.
2018 - 2023
Manager/Bartender
Blackfinn, LLC. - Charlotte, NC
• Facilitated client communication for
bookings and events, meticulously
coordinating time, dates, and products to
ensure prompt fulfillment of customer
preferences.
• Weekly creation of worker schedules,
managing time-off requests, and
maintaining operational efficiency for a
bustling 400-seated restaurant.
• Successfully organized and executed
events for a company with over 1000
employees.
• Conducted detailed analyses reconciling
cash transactions with Excel records,
ensuring accuracy in payouts, and order
receipts.
• Consistently provided a warm and genuine
hospitality experience for everyday
patrons, fostering a positive atmosphere
that encourages repeat visits.
Experience
Skills
Domenico
Tartarone
• Over 5 years of customer service experience, engaging with both the general public and client lists.
• Strong communication skills, coupled with an extroverted personality, ensuring positive interactions with clients and the ability to provide exceptional hospitality for customer satisfaction.
• College background with proficiency in computer programs, including Microsoft applications, Adobe, and Photoshop.
• Expertise in scheduling and effective communication with parties or customers to exceed all expectations.
**References available upon request**
Contact this candidate