Ronald G. Hearns

Employment History:

Summer Crest Sound - Marietta, GA - August /2022 - Current

Electronics Technician / Computer Consultant / Musician / Audio/Visual Engineer

Part-time:

StayMobile — Kennessaw, GA January/2021-May/2022

Quality Assurance Lead / Technician / Trainer /Mentor

Government contract to service and repair ChromeBooks for Schools across the nation.

In the last year I QA’d over 15,000 computers out of the 45,000 the we received.

Repaired all parts on ChromeBooks by Lenovo, Dell, Asus, Acer, Samsung.

Laptops repaired by Apple, Dell, Samsung, Microsoft (Surface)

Pads, Android, Microsoft and Apple.

Filed and Labeled all new and repaired systems, created barcode labels, for the new systems to match the serial numbers of the units.

Used Barcode Scanners. Computer generated tagging systems. Label Makers, Printers.

Trained technicians in the procedures of Triage, Repairing and Quality Assurance

Checked that repairs were done correctly checking for loose wires, missing screws etc.

IBM/Lenovo –, Smyrna, GA / Remote Technical Support June/2016 – May/2019

·Provide Help Desk duties for the IBM System X, 3000 & 5000 series

·Servers, Lenovo ThinkSystem and ThinkServers, series Servers.

·Duties are to help the client troubleshoot system errors using Problem Determination tools.

·Guide the client through installation techniques.

·Hard Drive, Tape/Setting up RAID levels.

·Kept inventory audit on all unit in my department.

·Problem Determination for Hard Drives, Network Cards, Host Bus Adapters.

·Video Cards, Ram Memory Errors.

·Configuring UEFi / BIOS for new server operation and checking port status for attached devices.

·Help the client to download and run Full Diagnostic Software Tools.

·Goal is to offer 99.9% system availability.

·Work with Single and Multi-User Systems.

·Suggest Firmware and Software updates and fixes.

·Support for Storage Devices and LAN Connected Devices

·Complete contracts and work orders

·Dispatch Field Technician when needed.

·Place Order for part delivery when necessary.

·Operating Systems and Platforms.

·Microsoft Windows Server 2001 – 2016 Enterprise.

·Linux, RedHat Linux Enterprise -SUSE

VMWare ESXi.

Morehouse College, Atlanta, GA Senior Audio-Visual Technician October/2004 – February/2016

·Service the Campus Class Rooms, A/V needs and repairs. Support for Apple and IBM computers for faculty, students, and staff. Apple OS and Windows platform. Microsoft Office Suite.

·Audio Visual Event Support for All Campus Conference Rooms, Auditoriums, Conference Center, Training Room, Board Meeting Rooms and Religious Services.

·Installed Smart Boards, Crestron, Extron Controllers, Touch Panels, Projectors, Computers and Podiums. Support for Networking, Telecommunications, Information Technology.

·Front of House Sound Engineer for Ray Charles Performing Arts Center for Concerts, Orchestra, Ensembles, Student Recitals, Lectures, Presentations. Bank of America Auditorium. Provided Multiple Microphones for Lectures, Panel Discussion, and Presentations. Full Knowledge on Analog and, Digital Mixing Consoles.

·Kept inventory of hundreds of units of Equipment in stockroom, matching serial numbers to barcode scanning labels for weekly inventory count. Inventory was always 100% including plugs/cables.

·Worked for Telecommunications, with Polycom Systems for teleconferencing units.

·Setup Video Conferencing units Polycom Systems and computer related Skype, GoTo Meeting, and, Microsoft Net Meeting.

·Recorded Video for Web Streaming and archiving events and assemblies. Media Software Knowledge: Adobe Photoshop, Final Cut Suite, Pro Tools, Apple Logic, Adobe After Effects. WavePad.

·Have Knowledge on management of, Service Now, platforms and ticketing systems

Personal Computer Rental Corp., Atlanta, GA Lead Technician/Regional Support TeamAugust/1994-September/2004

·A+ Certified

·HP Certified

·Configured Computers and Multi-Media, A/V Equipment for Conventions Tradeshows, and Client Operations (over 10000 systems serviced )

·Networking, Internet Connectivity, Printing, Wired/Wireless LAN/WAN

·Support for HP, Microsoft, Toshiba, IBM, Dell, Samsung, Sony, Mitsubishi, Hitachi, Cisco, and clone equipment. National and International.

·Kept Inventory of over 10000 units in Warehouse.

·Acted as Inventory auditor for surrounding branches in other states for quarterly audits.

·Managed 100 systems Network for TSA (Homeland Security) testing. June-Aug.’02 Charleston, SC

Quality Computer Components, Roswell, GA Computer Repair Technician September/1987 - June/1990

·Repaired and Custom-built Computers.

·Monitor Repair.

·Installed LANs.

Education:

·Computer Electronic Technology, Massey/Hertzing Business College, Atlanta, GA

·Certifications:

·A+ Certified : Verification No. 92DDTT2196 Candidate No. 0A2D1E

·HP Certified

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