MICHELLE MILLARD

Mount Airy, MD *****

301-***-**** - ad3txk@r.postjobfree.com - WWW: Bold Profile

PROFESSIONAL SUMMARY

Well-organized manager skilled at providing customers with accurate and quick service. Offering 35 years of experience in customer service, preparing hot and cold food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.

SKILLS

Service Team Support

Rotation Procedures

Team Goals

Cash Register Operation

Proper Storage Procedures

Stocking and Replenishing

Ordering Procedures

Work Area Maintenance

WORK HISTORY

06/2017 to Current Deli Team Lead

Giant Food – Frederick, MD

Greeted customers at counter to fulfill requests and answer questions. Maintained clean, trash-free workspaces to maximize productivity and safety. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes. 08/2011 to 05/2017 Deli Manager

Safeway – Mount Airy, MD

Set schedules for [Number] staff by planning and designating shifts and hours. Controlled inventory costs by carefully managing portion control and reducing waste.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Inventoried food products and associated materials on [Timeframe] basis. Reviewed pricing and ordered food ingredients, kitchen appliances and supplies. Achieved high customer satisfaction ratings with thorough training and effective customer service policies.

Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

04/1987 to 07/2011 Deli Manager

Superfresh Food Markets – Mount Airy, MD

Set schedules for [Number] staff by planning and designating shifts and hours. Controlled inventory costs by carefully managing portion control and reducing waste.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Inventoried food products and associated materials on [Timeframe] basis. Reviewed pricing and ordered food ingredients, kitchen appliances and supplies. Achieved high customer satisfaction ratings with thorough training and effective customer service policies.

Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

EDUCATION

06/1986 High School Diploma

Sherwood High School - Sandy Spring, MD