Order Management Information Technology

Desmond Osa.

SAP Sales & Distribution/ERP Order Management Specialist.

Dallas, TX. Cell: 469-***-**** Email: *************@*****.***

Professional Summary.

•Overall 10 years Information Technology experience in software applications, business analysis, deployment, web development and system solutions for Retail, Health, Auto and Web businesses.

•6 years functional consulting experience on SAP ERP Order Management implementation, Configuration & Support phases.

•2 Full SAP Life Cycles working on effective translation of businesses need into functional and technical requirements through ASAP Methodology.

•Performed Gap analysis on project Blue-printing phases and documenting Organization requirements such as BPP, URT, UAT, and FSD.

•Worked on SAP Enterprise Structure, Logistic Execution, Master Data’s and Sales, Delivery and Billing Activities.

•Performed process integrations within SD Modules integrating with MM, FI and WM.

•Hands-on Configuration experience in Pricing Techniques, Output Determination, Route Determination and Enhancement.

•Hands-on supporting experience on Order-to-Cash cycle in all functional aspects related to SD Processing.

•Hands-on experience working on SD Route determination, Shipping point determination for Order Fulfillment & Delivery Logistic.

•Developed several types of user’s reports program by working with the ABAP team within my projects.

•Experience in EDI requirements with 850, 855, 856, 810 & Output Determination.

•Experience with 3rd Party Logistic requirement

•Maintained knowledge of emerging and current information, technology, products and services that address business needs and enhance the quality of Order Management

•Performed synthesized data and information to create reports, and procedures and presentations of varying levels of complexity.

•Performed analysis and recommend solutions processing problems.

•Planned and implement analyses and reporting on projects of varying degrees and complexities using a variety of SAP tables and other managerial applications.

Education & IT Competence Area.

•BSC in public Administration

•SAP Order Management. (SD-MM-FI)

•ASAP, AGILE & SDLC Methodology

Work Experiences.

Client: Perzsi Consulting, Farmers Branch, TX

SAP SD Functional

Period: 02/2021 to Present

Responsibilities:

•Followed ASAP Implementation methodology and Blue-print design to gather requirements and documentation using WRICEF.

•Configured the Organization Element Structure on SD Architectural Design Document such as Definition and Assignment of Sales Organization, Plant, Logistic Execution and Sales Areas.

•Worked on Master Data requirements, and OTC Document Types.

•Maintained all aspect of Customer Material Information and Customer Master Record for the organization customers with specific CMIR and plants.

•Worked on SD Logistic structure for plants, and shipping points and assigned them to sales process activities.

•Configured the Organization Pricing procedure determination for Sales functionality to map business needs and processes.

•Maintained customer’s partner’s information’s, delivery priority and plant for Sales process activities.

•Worked with the ABAP team to develop users reporting program for business process for customers using different OTC activities tables to meet requirements from super-users.

•Conduct unit testing on all document types created for sales activities as assigned, making sure all controls and condition works perfectly to meet business and system requirements.

•Involved in developing end-user functional design documents for sales activities processes, delivery processes, invoice processes and also conduct training.

•Attend all consultant and team meeting to discuss progress and task for this project and task assigned to individual team and measure work effort and eliminate challenges and problems.

Client: Pollock Distribution, Dallas, TX

Position: SD OTC Consultant

Period: 04/2018 to 02/2021

Responsibilities:

•Worked with the organization pricing architectural, pricing department to develop and define over 150 SAP pricing conditions, multi-dimensional scales calculation, break-weight and weight to volume conversions.

•Gathered all necessary pricing requirements from the pricing department and also developed an enhance template for pricing conditions that will require VOFM Routine.

•Hands-on configuration of the pricing conditions following the SAP pricing techniques to meet pricing requirements.

•The project included Design, presentation to management, hands on configuration, user training, design & supervision of user testing, master data and pricing migration, cutover plans and post go live support.

•All new pricing conditions are based on identifying 60 different sales and shipment scenarios for outbound orders and shipments including UPS Freight, FedEx Freight, Air freight, Truck and other local logistic AFS transportation chains & courier.

•Worked on SD Route Determination by determine about 500 new routes for delivery transportation to meet new conditions for old and new acquired customers.

•Designed and present management with routes proposals for accuracy before configuration.

•Hands-on configuration on Route Determinations and Route Proposals.

•Created FSD for end-users training for the new Pricing Conditions and Routes to meet business needs.

•Configured various condition tables, access sequences, condition types to determine the Organization Pricing. Involved in requirement gathering in the blueprint phase for the National and Global design for Order Management processes in North & Latin America & Europe.

•Worked on presenting blueprinting section as assigned workshops for sales, returns, credits/debit, and deliveries.

•Liaised with client SME/legacy IT to capture the business requirements in corresponding SAP process area.

•Educated the business process owners with work flow charts on SAP’s Best Business Practices to arrive national TO-BE process.

•Worked with SAP Basis team to identify the RICEFW objects and wrote specs for Interfaces (EDI & B2B web platform), Forms, Interfaces, Enhancements and workflows processes.

•Performed hands-on configuration for sales, returns, credits/debit, and deliveries document types to meet specified controls and condition of the business process and SAP system.

•Performed unit, integration test for SIT & FIT objects. Assisted UAT & training during final prep.

•Performed cut-over activities and supported the application in post go-live, hyper care.

Client: Toyota America, Dallas, TX

SAP SD Functional Consultant

Period: 05/2016 to 03/2018

Responsibilities:

•Provided on-site support to end users in SD-FI and SD-MM modules. Analyzed configuration and enhancements (user-exits) for root-cause analysis. Analyzed derivations designed for special customers such as SD-financial budgetary ledgers and SD-MM inventory ledgers.

•Analyzed BCS Availability Controls. Good knowledge in Project Systems, Sales and Distribution modules, especially its integration points with FI & MM during Delivery and Billing creation process for customers by endusers.

•Assisted in side enhancement projects by working with team members as I am assigned to identifies as-is and to be of projects, and performed the Gap analysis for the implementation of the SD module.

•Worked with ABAP team by preparing Functional Specification for Programs, Reports and user-exit.

•Assisted in general day to day ticket deployment activities such as identifying data requirements, adapting to business processes to provide ticket solution, documenting resolution and providing over the shoulder support to end users.

•Assisted ABAP/Developers with data mapping for external system requirements, data conversion, worked with external customers to develop user account management policies, resolved business process issues, assists with process presentation and Go-Live activities, and general customer support.

•Performed MM related analysis particularly in Item Management/Inventory. Analyzed user exits and BAPI related to sales enhancement.

•Performed data extraction to Excel files from super/end user’s requirements.

Skills

Operating Systems

Windows OS (10,8,7, Vista),

Windows Server (2012,2 008),

Visual Basic, .net, HTML, SQL

Server

Software and tools

Microsoft office suite,

Active directory,

Database Management Database Security

SAP ERP Application

Jira, Servicenow, Confluence

Other skills

Requirements Analysis

Problem Solving

Data Communication Systems

Repair & Troubleshooting

Documentation Skills

Excellent Communication

System Administration

Scrum

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