TA

TIFFANY ANTOINE

tiffanyantoine**@gmail.com 337-***-**** Scott, LA 70583

Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.

Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality.

Communication skills, I am capable of multitasking, making reservations, great at taking care of the guests needs. I am dependable and reliable.

Howard Johnson Express Scott, LA

Hospitality Worker

10/2015 - Current

Greeted customers and provided them with menus.

Assisted in seating guests and ensuring they were comfortable. Provided customer service to ensure satisfaction throughout their dining experience.

Computed bills, collected payments and made change for guests. Input and confirmed reservations for guests.

Contacted housekeeping or maintenance staff to report room or building issues.

Advised housekeeping staff of rooms vacated and ready for cleaning. Assisted guests at check-in, providing information on various services within hotel.

Greeted, registered and assigned rooms to hotel or motel guests. Kept records of room availability and guest accounts, manually or using computers.

Malicorp Lafayette, LA

Caregiver

09/2004 - 03/2015

Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.

Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.

Administered prescribed medications on a timely basis following care plan instructions.

Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information. Accompanied clients to social events such as movies or plays. Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.

Summary

Skills

Experience

Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Respected the rights of each individual client while maintaining confidentiality of all personal information.

Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor. Supported bathing, dressing and personal care needs. Laundered clothing and bedding to prevent infection. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

West Teleservices Lafayette, LA

Telemarketing Sales Representative

02/1998 - 09/2001

Conducted outbound calls to potential customers in order to generate sales leads.

Built relationships with clients through effective communication and customer service.

Provided product information, pricing details and special offers to interested customers.

Suggested additional products or services that would benefit the customer. Recorded customer contact information, sales activities and other relevant data into company database system.

Assisted customers with product selection based on their needs and preferences.

Generated reports on sales activities including number of calls made, appointments set and closed deals.

Listened attentively to customer needs in order to provide appropriate solutions.

Acadiana High School Lafayette, LA

High School Diploma

05/1992

Education and Training

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