Customer Service Associate
Resume:
Shara Caratelli
Customer Service Associate
Palm Bay, FL 32905
*************@*****.***
Self-motivated and dependable while achieving high performance with minimal supervision. Authorized to work in the US for any employer
Work Experience
Office Manager
Goodwin Moters - Palm Bay, FL
February 2015 to Present
handling all direct administrative issues, answering phone calls and requestes, maintaining customer files and transactions, maintaining finical records, completing documents and necessary paperwork relating to vehicle sales, assisting with the transportation of vehicles, general office duties, greeting visors. Customer Service Associate
Tropical Smoothie Cafe - Melbourne, FL
August 2017 to April 2018
took orders
made smoothies and food
cleaned the dinning room
maintained a high level of customer service and satisfaction Bookkeeper
Dave Hansen Construction LLC - Melbourne Beach, FL January 2010 to April 2013
Analyzed customer interactions to identify needs and provide resources to promote excellent service. Input data into the company database system for all applicable customers and conducted follow-up on all cases recorded within 2 hours.
Composed and routed correspondence in a timely and accurate manner. Processed all sales transactions accurately and in a timely fashion. Organized weekly sales reports for the sales department to track product success.
Guaranteed positive customer experiences and resolved all customer complaints.
answered phones
Cashier and floral department assistant
Windixie Palm Bay Fl Palm Bay
February 2007 to June 2009
Fl
basic cashier duties, operated and maintained the floral department, created florial designs and bouquets of flowers.
Cashier/Server/Hostess
Barnhill's Buffet - Melbourne, FL
September 2005 to November 2006
server and cashier duties, cleaning duties
Customer Service Front Desk
Liberty Tax Service - Melbourne, FL
January 2006 to May 2006
Customer Service Front Desk,answered phones, made appointments for clients, maintained the waiting area, data entry.
Cashier
Walmart - Melbourne, FL
February 2004 to September 2005
cashier duties,customer service desk
Education
Bachelor's in Business
Eastern Florida State College - Melbourne, FL
January 2020 to Present
Associate in Paralegal
Eastern Florida State College - Melbourne, FL
January 2012 to December 2018
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (5 years)
• RETAIL SALES (10+ years)
• DETAIL ORIENTED (10+ years)
• MULTITASKING (10+ years)
• Customer Care (10+ years)
• Call Center
• Customer Support
• Bookkeeping (5 years)
• Host/Hostess (5 years)
• Microsoft Windows
• Office Management
• Human Resources
• Microsoft Powerpoint
• Microsoft Excel
• Typing
• Management
Certifications and Licenses
Heather Harris Law Firm
August 2018 to December 2018
Interned at Heather Harris Law Firm in completion of Certification in my degree. Food Handler Certification
Assessments
Work Style: Reliability — Highly Proficient
October 2020
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Memorization — Proficient
October 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient
Attention to Detail — Proficient
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Filing & Organization — Highly Proficient
May 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Legal Skills — Proficient
April 2019
Measures a candidate’s ability to effectively assist practicing attorneys in the preparation for litigation proceedings.
Full results: Proficient
Cleaner Fit — Highly Proficient
October 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Receptionist — Proficient
October 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Data Entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately
Full results: Proficient
Work style: Reliability — Highly Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
December 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Fifteen years of administrative and
customer service experience, type 70
words per minute, proficient in a variety
of software windows, windows office,
successful in multitasking, time
management, decision making with
professional organization and
communication, detail oriented, fast
learner, always eager to gain new and
more knowledge, dependable, a
people pleaser.
Contact this candidate