BRANETTA HILL

Henderson, NC ***** 252-***-**** ad3tlb@r.postjobfree.com

Summary

Initiative-taking customer service professional with experience in active listening, managerial skills, and exceptional customer service. Flexible, team-player with the ability to prioritize, complete multiple tasks, and follow through to achieve project goals. Focuses on personalized solutions that foster loyalty by anticipating customer needs and exhibiting a service-oriented attitude. Bringing top-notch oral and written communication skills, active listening, and analytical critical thinking skills. Skills

Excellent Customer Service

Managerial Skills

Oral & Written Communication

Inbound & Outbound Calls

Data Entry & 10-Key Proficiency

Active Listening Skills

Critical Thinking Skills

Time Management & Organization

Complex Problem-Solving Abilities

Empathy

Experience

Assembly Line Worker 06/2022 to Current

Go2 Staffing (Oxford, NC)

Used a cherry picker forklift to place or remove heavy items on warehouse shelves.

Kept track of shipments and products relocations within the warehouse.

Used a cherry picker forklift with a work platform to elevate workers so they can check inventory.

Assisted with other tasks as needed, including loading, and unloading delivery trucks.

Picked all full case products/pallets of products for each customer daily.

Transported product throughout the facility on a pallet jack.

Stacked products on pallets neatly to reduce damages.

Managed stock control, including item replenishment and storage.

Followed all safety regulations.

Customer Service Representative 07/2020 to 05/2022 Continuum Global Solutions (Remote)

Overseen 60-70 inbound and outbound calls a day.

Served as an expert on reimbursement issues.

Completed medical and/or pharmacy benefit investigations.

Identified and requested submission of required documentation for payer/plan.

Maintained a prominent level of ethical conduct regarding confidentiality and privacy.

Reviewed for prior authorization, step edit identification, and appeals according to program standard operating procedures.

Maintained knowledge and understanding of the several types of major payers including private, commercial, and government insurances.

Determined coverage availability and coordinated the final aspects health care services to ensure patients have access to prescribed therapy.

Customer Service Representative 10/2016 to 4/2020

Conduent (Henderson, NC)

Managed large amounts of inbound and outbound calls promptly.

Identified customers’ needs, clarified information, researched every issue, and provided solutions and/or alternatives.

Explained copays, deductibles, coinsurance, and out of pocket maximum to members.

Recognized patterns of inconsistent and/or inaccurate claims filing and billing practices among customers and providers.

Researched denied claims, conducted coding reviews of medical records, and supported documentation against denied claims.

Built sustainable relationships and engaged patients by taking the extra mile.

Maintained an elevated level of ethical conduct regarding confidentiality and privacy. Education

Southern Vance High School

High School Diploma

Contact this candidate