Customer Service Data Entry
Resume:
Diani Drake
Customer service professional with * years of experience with the ability to
provide and apply in-depth knowledge of all labor laws, policies, and procedures with exemplary execution.
345 West 86th Street Apt. 1202
*****.*****@*****.***
*****.*******@******.****.***
TEACHING EXPERIENCE
ReelWorks, Brooklyn, NY - Contracted Teaching Assistant January 2023- June 2023
Teacher liaison in creating lesson plans and after school activities for JHS 123 students with the emphasis in Documentary Filmmaking. Duties included planning in-classroom time, implementing the Reel-Works program curriculum, editing, and the screening processes via student-made and TA assisted projects for the Reel Works In-School Film Festival.
RETAIL EXPERIENCE 2014-2023
Gorillas Inc., New York, NY- Delivery Biker
June 2021- November 2022
● Accepted and quality checked orders in the store and delivered orders safely.
● Helped store staff with tasks such as unboxing product, organizing the store and ensuring the store is cleaned on a regular basis
● Provided friendly customer service.
● Ensured equipment was in good working order, reported maintenance, mechanical and safety issues to Rider Captain.
● Carried out a series of instructions with strong warehouse communication.
● Filled for Rider Captain by organizing and delegating orders to ensure order, efficiency and workflow.
Shoprite Wakefern Food Corporation, New York- Floor Staff/Trainer January 2018- January 2021
● Facilitated cashier to client satisfaction with accuracy and professionalism.
● Delivered ongoing sales and implemented problem-solving methods to maintain floor efficiency.
● Delivered excellent customer experience while providing customers with accurate, friendly and efficient checkout service.
● Supervised, directed, trained and coached Customer Service and Front-End associates.
● Cleaned and sanitized all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards.
● Processed all forms of payments (i.e., cash, credit, checks, EBT, WIC, Rain checks, coupons,vouchers, gift cards, etc) in accordance with Company guidelines.
● Received, communicated and fulfilled customer requests (i.e. orders) as needed, using company forms and procedures.
● Essential worker at the start, and during the pandemic.
● Completed all applicable department training programs. SKILLS
Google Office Templates
Audio Editing softwares Logic
Pro/Audacity/Ableton/Pro
Tools/Adobe Audition
Film Production with specialty in
Documentary Cinema
Adobe Premiere 2023
Cashier Customer Service
Sanitation
Stock Management
Trello
Administration Assistance
EDUCATION
August 2019-Present
CUNY Brooklyn College
Credits Applied 113-120
IHOP West Nyack, NY- Hostess/Front End Supervisor
May 2017-August 2017
● Greeted, escorted and seated guests.
● Processed To-Go and Delivery Orders.
● Provided menu recommendations and additional information.
● Processed orders using software, order slips, or by memorization.
● Communicated order details to the kitchen staff.
● Delivered checks and collecting bill payments.
● Cleaned and maintained the appearance of the restaurant.
● Accommodates any special needs of guests.
● Providing exceptional customer experience.
Homegoods TJX Nanuet, NY- Retail Associate, Cashier March 2015 - April 2016
● Delivered highly satisfied customer experience by engaging and interacting with all customers and maintaining a clean and organized store environment.
● Accurately processed customer purchases/returns according to established operation procedures.
● Promoted credit and loyalty programs during customer interactions.
● Accurately processed and prepared merchandise for the sales floor following company procedures and standards.
● Supported and participated in store shrink reduction goals and programs.
Contact this candidate