Customer Service Clerk

Maria E. Martinez

*** **** **** • Lombard, IL ***48 • (M) 708-***-****

E-mail: *********@*****.***

To secure a challenging Receptionist/Administrative Position that offers the opportunity for growth within your organization.

PROFESSIONAL EXPERIENCE

ENVOY GROUND SVC, Chicago, Illinois 2018-Present

Fleet Service Clerk/Administrative Office

• Filing

• Shredding confidential documents.

• Cold calling terminated employees requesting to turn in their federal badges.

• Calculating how much fuel goes into an aircraft and reporting that number. ENVOY GROUND SVC, Chicago, Illinois 2015-Present

Ramp Services

• Prepare gate(s) for arrivals and departures of aircraft. MIMA’S BEAUTY SALON, Plainfield, Illinois 2012-2014 Assistant Manager / Esthetician

• Customer Service.

• Facials.

• Manicurist.

• Hair Stylist.

AMERICAN AIRLINES, Chicago, Illinois 1987-2010

Crew Chief /Fleet Service Clerk

• Supervised Maintenance Crew.

• Operated certain equipment as assigned.

• Planned and directed workloads to others.

• Loaded and unloaded cargo.

• Transported cargo to and from aircrafts.

• Cleaned and serviced cabin interior, laboratories, overhead bins.

• Made executive decisions whether to allow containers weighing more than 50 lbs onto aircrafts.

• Used powered equipment, such as cargoveyors, industrial tractors and forklifts; in addition, manually operated equipment such as hand trucks, laboratory service carts, cargo/baggage carts and scales.

• Deicing and pushing out or towing aircrafts, plus many related guide man functions. EDUCATION:

Kelvyn Park High School

Chicago, IL 1982-1986

BEAUTY SCHOOL

Curve Metric School of Hair Design and Cosmetology Elmwood Park, IL

Graduated and Certified 2001

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