Maame Yaa Gyanwa Amoah

Waterloo, ON 437-***-**** ad3tk1@r.postjobfree.com www.linkedin.com/in/maame-amoah EDUCATION

University of Waterloo Waterloo, ON

Bachelor of Arts, Honors Psychology with Research Specialization Candidate Graduation Date: Jun 2024 RELEVANT SKILLS & INTERESTS

Skills :

Microsoft Office (Excel, Word, PowerPoint), Adobe Reader, SPSS Statistics, Database Management, Research, Accounts Management, Event Planning and Organization. Interests :

Legal Research, Records Procurement and Management, Financial Management, Budgeting and Planning, Human Psychology & Behavior Management.

WORK EXPERIENCE

Sweet Dreams Teashop Co. Waterloo, ON

Customer Service Aug 2022 - Present

Improved customer satisfaction by 15% through actively listening to customers' concerns, addressing issues promptly, and providing personalized solutions tailored to their needs. Maintained a positive attitude throughout all customer interactions, resulting in a 95% customer satisfaction rate and an increase in customer retention by 20%.

Handled high-pressure situations along with co-workers with a calm and collected demeanor, using problem-solving and teamwork skills, leading to a 100% resolution rate for customer issues. Bentsi-Enchill, Letsa & Ankomah Law Firm Accra, Ghana Legal Intern Apr 2022 - May 2022

Conducted in-depth legal research on complex corporate and commercial cases, identifying key precedents and case law to support successful litigation strategies, resulting in a 90% success rate in court hearings. Collaborated with senior attorneys to strategize legal approaches and identify potential risks, leading to a 50% decrease in litigation costs for the firm.

Assisted in drafting legal briefs and arguments based on case law research, contributing to a 75% increase in settlement offers from opposing parties, and improving client relations. Phoenix Life Assurance Ltd. Accra, Ghana

General Intern Feb 2021 - Apr 2021

Collaborated with underwriting team to streamline workflow processes, resulting in a 30% increase in efficiency and productivity.

Assessed and evaluated over 50 client proposals within a tight deadline in the underwriting department, ensuring quick turnaround times.

Managed sorting process for incoming documents, as well as scanning and organizing documents, ensuring accurate categorization of files to optimize workflow.

Genesis Oil & Gas Services Accra, Ghana

Administrative Assistant Jun 2018 - Jul 2018

Collaborated with HR team members to identify key data points within reports and documents leading to improved decision-making processes and a 15% decrease in errors. Utilized excellent attention to detail and strong writing skills to produce high-quality correspondence, leading to a 95% satisfaction rate among recipients.

Interacted with clients promptly and effectively by responding to concerns and inquiries, resulting in a 90% increase in client satisfaction ratings.

LEADERSHIP EXPERIENCE

CE Finance Department Remote

Head of Finance Feb 2021 - Present

Implemented a streamlined financial record-keeping system using Microsoft Excel Software, resulting in a 20% reduction in processing time and a 15% decrease in errors. Developed training program for team members on best practices for handling transactions, improving accuracy rates by 12% and reducing errors by 25%.

Identified inefficiencies in the current financial reporting process and curated automated solutions, reducing report generation time by 30%, resulting in increased productivity and accuracy. CE Youth Church Virtual

Youth Group Leader Mar 2021 - Present

Host interactive virtual sessions weekly to engage with youth members, offering mentorship and guidance on personal growth opportunities, resulting in a 30% increase in overall member participation. Organized online events and activities tailored to the interests of youth members, resulting in a 50% increase in overall satisfaction levels among participants.

Planned and facilitated monthly leadership development workshops, leading to the identification of 15 new emerging leaders within the youth fellowship.

UW African Students Association Waterloo, ON

Head Creative Director (Choreography) Nov 2020 - Feb 2021 Curated choreography that incorporated diverse dance styles and techniques, leading to a 20% increase in positive feedback from attendees during post-show surveys.

Collaborated with costume designers and music producers to create a cohesive performance experience and publicity material, contributing to a 10% increase in overall ticket sales for the event. Developed innovative choreography workshops that catered to individuals with varying levels of dance experience, resulting in a 20% increase in workshop attendance and engagement. ACCOMPLISHMENTS

Awards :

President's Scholarship for entrance average of 90%+ (University of Waterloo, Canada), Overall Best Student in Spanish AB initio ( SOS-Hermann Gmeiner College, Ghana).

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