Kayla Roberts

Robertsdale, AL *****

ad3tji@r.postjobfree.com

251-***-****

Innovative, knowledgeable, and proficient retail supervisor w/ 12+ years retail and restaurant experience and cross- functional leadership experience. Work Experience

Delivery Driver

Pizza Hut - Robertsdale, AL

December 2023 to Present

• Quickly and accurately deliver pizza orders to customers in a region consisting of five busy areas.

• Take phone orders, and fold pizza and storage boxes during pauses in deliveries.

• Facilitated food prep and dishwashing operations between deliveries.

• Took leadership role training and overseeing new drivers.

• Perform cash handling procedures, process refunds, and review orders for accuracy prior to delivery to reduce errors.

Retail Supervisor

Americas Thrift Stores - Foley, AL

March 2022 to October 2023

• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out customers.

• Coordinated merchandising displays, signage and sales enablement.

• Monitored cashiers’ work and balanced registers to maintain strong financial controls.

• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.

• Trained and oriented associates to maximize team performance.

• Engaged associates in daily operations through open communication and upbeat team meetings.

• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer ready and professionally presented.

Shift Leader

The Foundry Ministries, Inc. - Bessemer, AL

June 2021 to February 2022

• Identified appropriate solutions to minimize issues and quickly solve problems.

• Displayed merchandise for upcoming sales in visually appealing ways.

• Oversaw the entire stock management process, including receiving merchandise, shelf replenishment, and shrinkage.

• Grew revenue by improving sales and service strategies. Sales Associate

Goody's - Jackson, AL

August 2016 to March 2017

• Arranged new merchandise with signage and appealing, pursuing to encourage customer satisfaction.

• Trained all new sales employees on affective sales, service, and top strategies to maximize team performance.

Server

Pizza Hut - Thomasville, AL

January 2014 to November 2016

• Greeted customers, answered questions, and recommended specials and desserts to increase profits.

• Operated POS terminals to input orders, split bills, and calculate totals.

• Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs.

• Provided exceptional service to high volume of daily customers. Education

High school diploma

Clarke County High School - Grove Hill, AL

August 2009 to May 2012

Skills

• Restaurant Experience

• Retail Sales

• Serving Experience

• POS

• Shift Management

• Merchandising

• Cash Handling

• Food industry

• Food service

• Restaurant experience

• Serving

• Food handling

• Interviewing

• Cash register

• Guest services

• Guest relations

• Customer service

• Communication skills

• Sanitation

Certifications and Licenses

Driver's License

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