Retail Supervisor
Resume:
Kayla Roberts
Robertsdale, AL *****
***.***@*****.***
Innovative, knowledgeable, and proficient retail supervisor w/ 12+ years retail and restaurant experience and cross- functional leadership experience. Work Experience
Delivery Driver
Pizza Hut - Robertsdale, AL
December 2023 to Present
• Quickly and accurately deliver pizza orders to customers in a region consisting of five busy areas.
• Take phone orders, and fold pizza and storage boxes during pauses in deliveries.
• Facilitated food prep and dishwashing operations between deliveries.
• Took leadership role training and overseeing new drivers.
• Perform cash handling procedures, process refunds, and review orders for accuracy prior to delivery to reduce errors.
Retail Supervisor
Americas Thrift Stores - Foley, AL
March 2022 to October 2023
• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out customers.
• Coordinated merchandising displays, signage and sales enablement.
• Monitored cashiers’ work and balanced registers to maintain strong financial controls.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Trained and oriented associates to maximize team performance.
• Engaged associates in daily operations through open communication and upbeat team meetings.
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer ready and professionally presented.
Shift Leader
The Foundry Ministries, Inc. - Bessemer, AL
June 2021 to February 2022
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Displayed merchandise for upcoming sales in visually appealing ways.
• Oversaw the entire stock management process, including receiving merchandise, shelf replenishment, and shrinkage.
• Grew revenue by improving sales and service strategies. Sales Associate
Goody's - Jackson, AL
August 2016 to March 2017
• Arranged new merchandise with signage and appealing, pursuing to encourage customer satisfaction.
• Trained all new sales employees on affective sales, service, and top strategies to maximize team performance.
Server
Pizza Hut - Thomasville, AL
January 2014 to November 2016
• Greeted customers, answered questions, and recommended specials and desserts to increase profits.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs.
• Provided exceptional service to high volume of daily customers. Education
High school diploma
Clarke County High School - Grove Hill, AL
August 2009 to May 2012
Skills
• Restaurant Experience
• Retail Sales
• Serving Experience
• POS
• Shift Management
• Merchandising
• Cash Handling
• Food industry
• Food service
• Restaurant experience
• Serving
• Food handling
• Interviewing
• Cash register
• Guest services
• Guest relations
• Customer service
• Communication skills
• Sanitation
Certifications and Licenses
Driver's License
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