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Customer Service Quality

Location:
Houston, TX, 77021
Salary:
Will discuss.
Posted:
February 21, 2024

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Resume:

WANDA C. MCGOWAN-JOHNSON

OBJECTIVE

I am seeking a career opportunity in a professional environment to utilize my skills and experience.

QUALIFICATIONS

Phlebotomy, Bus Operator, Customer Service

EXPERIENCE

10/2001 – Present. Walmart Houston, TX

Cashier

Provide quality customer service while greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer.

1986 – 1997 Memorial Hermann Hospital Houston, TX

PCA Day Surgery

Obtain patient blood samples, including properly identifying the patient, observing proper procedures in obtaining blood samples and taking the samples to the lab for testing. Provided quality customer service to patients while assisting them to prepare for surgery. Preformed EKG's, removed IV's, and transported patients to room or vehicle after surgery. Ordered supplies and restocked the operating rooms.

Metro Transit Houston, TX

Bus Driver

Provided quality customer service to passengers while transporting them to their designated location in a safe and timely manner. Drove a heavy duty wrecker to tow broken vehicles and buses.

EDUCATION

High School

San Jacinto College

KNOWLEDE, SKILLS, ABILITIES

I established proper identity of patients, ensured accountability of specimens by labeling specimens with the patient’s name and identification number, ordering physician and date/time of collection. I used judgment in selection of the phlebotomy site depending upon the condition of the patient, age group, site and the type of test to be performed. I collected blood in the proper vacutainer tubes for testing using various sized needles, syringes, and /or butterflies in order to collect proper specimens for testing. Performed finger punctures on patients requiring glucose testing. I properly transported specimen to the appropriate areas within the laboratory and logs specimen into logbook. I followed Infection Control regulation in handling, storage, packing and disposal of biohazard material. Take appropriate first aid measures when needed. Project an image of professionalism in appearance and conduct at all times. Clean and disinfect rooms; inventories and stocks the rooms with supplies.

REFERENCES

Debra Brown

DaVita South Houston

5989 South Loop East

Houston, TX

713-***-****

Dr. Kristofer M. Charlton-Ouw

Vascular Surgeon

1200 Binz Street Suite 1300

Houston, TX 77004

713-***-****

E-MAIL ad3thj@r.postjobfree.com

7210 Scott Street Houston, Texas 77021

PHONE (832) 877- 4649



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