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Kathrine Sorg

I am a friendly, driven leader with talents in

communication, time management and problem solving. I have proven myself a team player who can adapt to challenges with quality results and works hard. I have continued to learn and grow in my profession. I work diligently to build relationships, expand my knowledge base and improve my interPersonal skills.

EXPERIENCE

Customer service representative, Plano Texas

July 2022-June 2023

Acted as the primary contact for inbound calls regarding Personal lines of insurance .

Worked in a fast paced call center environment taking inbound phone calls back-to-back within a structured schedule

Met or exceeded targeted metric and objectives set by the company. related to schedule adherence, first call resolution

Interpreted Policy contract to insured based on expert knowledge of personal lines auto products.

Utilized online reference materials relating to auto policies, with accuracy and efficiency.

Developed and maintained product. Procedural and

technical system knowledge. As outlined by the company. Provided counseled, offered guidance, and suggestions to help clients to adequately cover and protect what they value most,

Confirmed and tracked accurate and updated information in various systems updating as needed.

Documented policies on any changes made. Any

recommendations given to clients.

Worked on other projects as needed wp-

Basic computer troubleshooting, diagnosing and solving basic software issues.

Utilized existing knowledge base and provided update suggestions.

Little Elm, Texas

661-***-****

ad3th6@r.postjobfree.com

SOFT SKILLS

Team Collaboration

Written & Verbal

Communication

Risk Assessment

Resource Management

Analytics

Group and Individual

Instruction

Multidisciplinary Team

Collaboration

Ability to Learn

TECHNICAL SKILLS

Ticket Based Tracking

Systems

Microsoft Office Suite

Windows 10 Experience

Basic System Troubleshooting

Technology support Agent, Plano TX-level

one help desk

August 202 -July 2022

Acted as a point of contact for inbound calls regarding technology-related issues for customers.

Collaborated with various coworkers to diagnose and resolve problems.

Documented customer requests and interactions within the call tracking and ticketing system.

Analyzed, tracked,troubleshot, revolved, escalated, and accurately documented basic software, hardware, and simple technical problems.

Utilized existing knowledge base and provided update suggestions.

Adhered and reinforced established policies and

procedures as outlined by the company

Using documented procedures, made sound business

decisions that assisted customers in resolving their issues.

Clackamas Education Services District,

Clackamas Oregon Behavior Classroom

assistant

September 2014-June 2021

Data collection and entry

Communicated effectively with educators of all grade levels K-12

Tutored and supported.students individually and in groups by reteaching and reviewing lesson concepts. Modeled and taught basic and advanced social skills and conflict management techniques.

utilized collaborative problem solving skills with students and peers.

Conducted special tutoring sessions to support individual student needs.

Classroom management while in a comprehensive

distance learning environment.

classroom behavior management during person classes Southern Kern unified School District, Rosamond Ca Special education paraeducator

July 1999- December 2014

Met one on one with students on the autism spectrum to implement targeted behavior plans.

Worked with the lead teacher to implement the

curriculum.

Worked with individual students and with students in small groups to teach and reteach concepts.

Worked with individual students while being aware of entire class happenings

SKILLS

Group and individual

instruction

Multidisciplinary team

collaboration

Classroom management

Willingness to learn

Additional Training

Collaborative Problem Solving

-tier 1

Non Violent Crisis

Intervention

Texas personal lines

insurance agent license

#289260

Data collection

Reported data to teachers and administrators.

Organized classroom materials

Worked with students ages three to twenty-one.

EDUCATION

DeVry University,Palmdale California

September 2012- October 2013

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