Customer Service Department Supervisor
Resume:
RICHARD
SMITH
DEPARTMENT SUPERVISOR
***********@*****.***
Phoenix, AZ 85032
CONTACT
SKILLS
• Order Management
• Order Processing
• Multitasking Mastery
• Inventory and Supply Management
• Retail Management
• Staff Development
• Department Resets
• Motivational Leadership
• Goals and Performance
• Policy and Procedure Adherence
• Time Management
• Growth Planning
• Customer Relations
• Sales Expertise
• Rules and Regulations
• Safety and Security
• Coaching and Mentoring
Highly motivated and results-driven department management professional with experience in retail operations and customer service. Proven track record of driving sales, increasing productivity, and developing dynamic teams to deliver exceptional customer experiences. Adept in leveraging analytics to identify areas of improvement and develop actionable plans to maximize team performance. Committed to building strong relationships with customers and colleagues to foster a positive and productive work environment.
CAREER OBJECTIVE
Department Supervisor
Lowe's, Phoenix, AZ
City Carrier Assistant
United States Postal Service, Scottsdale, AZ
Entertainment Coordinator
EXPERIENCE
September 2013 - September 2023
Coordinated daily activities to ensure timely completion of tasks within established deadlines.
•
• Delivered excellent customer service, driving quality shopping experiences. Evaluated employee performance regularly and provided constructive feedback
• for growth opportunities.
Handled escalated customer issues, driving customer satisfaction and repeat business.
•
• Inventoried stock and reordered when inventory dropped to specified level. Performed work activities of subordinates, such as cleaning, and organizing
• shelves and displays and selling merchandise.
• Enforced safety, health, and security rules.
Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
•
Followed loss prevention and risk management guidelines, resulting in
• enhanced safety and security.
January 2013 - August 2013
• Utilized knowledge of postal regulations to ensure proper handling of packages. Demonstrated excellent communication skills when interacting with customers and colleagues.
•
• Performed sorting duties for incoming and outgoing mail deliveries. March 1996 - December 2012
Joe's Grotto Music Venue, Phoenix, AZ
Tool Crib Coordinator
AT@T Copper Cable Plant, Phoenix, AZ
Fostered strong working relationships with vendors to secure competitive rates on entertainment services.
•
Assisted in developing promotional materials such as flyers, emails, web content., related to upcoming events.
•
Leveraged excellent communication skills in order to effectively negotiate
• contracts with external partners and vendors.
Successfully handled multiple tasks under tight deadlines while maintaining a positive attitude.
•
Effectively coordinated and managed a team of entertainers to ensure successful event outcomes.
•
• Trained new hires on proper event coordination processes and protocols. Monitored feedback from guests at each event in order to continuously improve upon services provided.
•
May 1991 - March 1995
• Performed routine maintenance tasks such as cleaning and sharpening tools. Tracked tool usage, checked out tools to authorized personnel, and restocked
• shelves as needed.
Provided excellent customer service by responding promptly to inquiries regarding tool availability and usage guidelines.
•
CERTIFICATIONS
• Forklift
• Reach
• Order Picker
• Crane
References available upon request
REFERENCES
Contact this candidate