Customer Service Data Entry

KENNEDY BRYANT

Chicago, IL

Mobile: 708-***-**** - Email: ********@*****.***

BUISNESS CONSULTANT & SALES MANAGEMENT EXCECUTIVE

KEY ACCOUNT MANAGEMNT- NEW BUISNESS DEVOLOPMENT- DIRECT SALES- RESELLER PATERNSHIPS- NETWORK AND REALATIONSHIP BUILDING- CONTRACT NEGOTIATIONS PROFESSIONAL SUMMARY

Highly motivated specialist with extensive sales, business service, and mentoring monitoring experience. I’m also an outgoing professional with a track record of driving increased sales, improving buying experience, and elevating the company profile with the target market. I effectively demonstrate products, overcome objections, and close sales. Persuasive in negotiating contracts and diplomatic communication with customers to build long-term business, productive relationships.

● While offering more than 7 years of extensive experience in sales, currently excelling as a Buisness Consultant. I’m a natural leader with a proven record of exceeding targets and driving excellence with a proven track record in cultivating client relationships and surpassing sales targets by 22% in 2023.

● Finally, I’m skilled in training and mentoring new associates on methods and techniques to build retention and boost loyalty, and am passionate about helping clients and delivering top-notch experiences in every interaction. SKILLS

● Calm and Professional Under Pressure

● De-escalation Techniques

● Upbeat and Positive Personality

● CRM Software

● Customer Account Management

● Risk Management

● Expert in Microsoft Word/ Excel/

Outlook

● Upselling Products and Services

● Responding to Difficult Customers

● Issue and Complaint Resolution

● Data Entry and Maintenance

● 2+ years in AML/ KYC

● Buisness Knowledge and Project

Managment

WORK HISTORY

4/2022 to Current Bank of America N.A - Chicago, IL Banking and Finance

.Relationship Banker

Worked with clients to address and respond to client and partnership issues.Continually boosted branch production and revenue by 27% by consistently meeting all monthly and quarterly sales goals in 2023. Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.Proven ability to successfully meet deadlines while ensuring dats accuracy and integrity.

● Responsible for hiring, managing, and training and developing associates and advises on the design, development and implementation of complex products, systems and services in an operations environment using discrestionary judgemnt.

● Experience with documentation review within a financial industry and acquired the ability to organize work, prioritize tasks an handle multiple assignments simultaneously and work in a great team environment.

● Knowledge of practice solutions buisness unit’s functional area and working knowledge of general bank policies, programs, and procedures.

● Acting as a technical expert in assigned area, providing in depth understanding of the buisness units operations processes and implications on other groups within the operations buisness function

● Consults on present- state, developing alternative future state approaches and facilitating implementation by creating clear, coherent approach to guide effective program/ initiative setup, execution, and control. 10/ 2021 to 04/2022 CBD Kratom – Chicago, IL

Consumer Sales

Customer Service Associate

Developed and actualized customer service initiatives to decrease wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers.

● Demonstrated items to customers and created customer awareness, interest and sales.

● Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

● Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

● Collected customer feedback and made process changes to exceed customer satisfaction goals.

06/2019 to 12/2020 Target – Chicago Ridge, IL

Consumer Sales

Retail Sales Representative

Communicated accurate information about promotions, customer programs, and products, providing exceptional customer service and driving retention. Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations. Approached browsing customers to initiate conversations to determine buying preferences

● Used consultative sales approach to understand customer needs and recommend relevant offerings

● Answered customer questions regarding merchandise and pricing

● Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

● Answered product questions with up-to-date knowledge of sales and store promotions.

06/2017 to 12/2023 Exotic Wheel Boutique – Chicago, IL Buisness Sales and Buisness Consultant

Buisness Sales/ Consultant Specialist

Utilized various sales techniques to develop relationships with customers and drive sales. Resolved all issues efficiently and enhanced customer satisfaction ratings frm 40% to 70% in January of 2023 and interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities. Devised and implemented product strategies filling market gaps and driving consistent market trends.

● Documented experience performing in process- oriented production environment that changes periodically and appropriately identify and escalate risk

● Proven ability to work with minimal supervision

● Identifies and recommends responsibilities and accountibilites for keeping program / projects

● Advises on projects and direct activities of a team related to special initiatives and as a technical expert in assigned areas, providing in depth understanding of the buisness unit’s operations processes and implications on other groups within the operations functions

EDUCATION

Actively Enrolled

Harold Washington College - Chicago, IL

Currently enrolled for Bachelors for Buisness Adminsration / Management and Finance

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