Customer Service Representative
Resume:
Judson JeanPierre
******************@*****.***
Employment:
Spectraforce
1.September 2023-February 2024(Contact work)
Customer Service Representative
Solving customer medication problems
Handled telephone communication and completed the customers concerns within a timely manner
Excellent listening skills
Navigating a multi-screen computer system
Ability to type
Understanding the information provided by the customer to best help their individual situation
Worked in a remote setting secure home office to work from home
Accurately record and maintain customers confidential data and information
Report to supervisor weekly with team on how to improve for the coming week
The Lakes at Litchfield
1.April 2023- January 2024
Security officer
Secure community grounds
Keep community clean
Do maintenance on buildings as needed
ADT Security
1.January 2023-April 2023
Customer Service Representative
Take incoming and outgoing emergency calls; contacting fire, police or other emergency services when appropriate.
Handled telephone communication and completed the customers concerns within a timely manner
Excellent listening skills
Navigating a multi-screen computer system
Ability to type
Understanding the information provided by the customer to best help their individual situation
Worked in a remote setting
Secure home office to work from home
Accurately record and maintain customers confidential data and information
Report to supervisor weekly with team on how to improve for the coming week
Food Delivery Services
1.November 2021-Current
Door Dash
Use mobile devices to obtain a customer order
Follow directions to get to the assigned locations
Deliver customers items in a timely manner
Self motivated
OPC
1.July 2022-November 2022
Westgate Resorts
Interact with customers face to face
Explain service options that come with their timeshare purchase
Utilize a POS system to check customers out efficiently
Understand what the customer needs are and find them what best fits their needs
Preform other related duties as assigned from management
Internet & voice repair customer service representative
2.November 2019-December 2021
Spectrum Charter Communications (Middletown, NY)
Solving customer internet problems
Handled telephone communication and completed the customers concerns within a timely manner
Excellent listening skills
Navigating a multi-screen computer system
Ability to type
Understanding the information provided by the customer to best help their individual situation
Worked in an office setting then transitioned into a remote setting
Secure home office to work from home
Accurately record and maintain customers confidential data and information
Report to supervisor weekly with team on how to improve for the coming week
Crew Member/Cashier
3.January 2017-November 2019
Dunkin’ Donuts (Chester/Goshen, NY)
Listening and taking customer orders
Handled money and gave change back
Count and process POS registers at the close of the shift
Excellent interpersonal skills
Instruct and direct employees in training as directed by management
Education/Licenses:
Horry-Georgetown Technical College
743 Hemlock Ave Myrtle Beach SC 29577
Orange County Community College
115 South St Middletown NY 10940
NYS GED
Orange-Ulster BOCES
53 Gibson Rd Middletown NY 10940
NYS Driver’s License
Skills:
Excellent communication skills. Experience with building and maintaining long lasting business clientele.
Highly adaptable in any situation. Able to learn and master new information quickly through course work and experience.
PC and Tech efficient including word, excel, internet navigation etc.
Neat handwriting and ability to type.
Accurately record and maintain customers confidential data and information
Documenting customer interactions and servicing their request.
Works well independently and with a team.
Excellent customer service.
Very self-sufficient with excellent time management.
Hard Worker.
Efficient at working remotely.
Contact this candidate