User Amy Experience Chen Research Lead ad3tfc@r.postjobfree.com

Amy_UX Research Portfolio Brief

+1-734-***-****

https://linkedin.com/in/amy-chen-yingan

SUMMARY

With 8 years of UX research experience, focusing on customer trust and growth, I excel at rapidly delivering insights, fostering robust team collaboration, enhancing empathy and intuition, and iterating on and improving processes. I am seeking a senior/lead UX researcher role.

EXPERIENCE

Cloud Software Group, Inc.

Lead UX Researcher (Citrix BU) Jan. 2023-Current

● Planned, managed, and executed a 12-month research roadmap involving generative and evaluative research to support the launch of Secure Private Access, resulting in a 10M+ annual contract value.

● Led participatory research activities and facilitated design thinking workshops with 100+ participants in Europe and the Americas to guide the product roadmap, resulting in building a new partner enablement team.

● Built robust research processes and programs for research democratization for PMs and designers, optimizing efficiency and ensuring implementation by pushing 200+ action items into engineering and design backlogs in Jira.

● Mentored design and product management teams by empowering them to conduct basic evaluative research.

Citrix Systems, Inc.

Sr. Product Design Researcher Mar. 2021-Dec. 2022

● Led exploratory and evaluative research for networking and analytics; drove 60% of ADM service adoption growth.

● Drove continuous design improvement by benchmarking user experiences across the product portfolio.

Product Design Researcher July. 2018-Feb.2021

● Guided networking and analytics product design efforts through foundational and evaluative research; saved a minimum of 1M+ by avoiding costly design decisions and pivoting engineering efforts.

● Improved research implications and efficiency by developing research templates, establishing operational processes, and expanding the vendor pool. Naviscent

Product Design Research Contractor Jan. 2018-Apr. 2018

● Revamped the product roadmap for ShareFile Analytics through a participatory design workshop to identify target users and use cases.

● Led feature prioritization and design iterations for Secure Mail by understanding user needs and pain points, improving user ratings from 2 to 4.5 stars in the app store.

EDUCATION

University of Michigan, School of Information, M.S. in Human Computer Interaction Ann Arbor, Michigan, 2018

National Taiwan University, B.A. in Foreign Languages and Literatures, minor in Economics

Taipei, Taiwan, 2013

COMPETENCIES

Leaderships

Strategically plan and prioritize

critical business opportunities.

Insights Team Building

Craft hiring processes; recruit

for multifunctional insights and

research teams.

Research Expertise

Design and execute

multi-phase generative and

evaluative research with mixed

methods.

Project Management

Navigate ambiguity; execute

plans; hold stakeholders

accountable; implement both

organizational and

product-level changes.

SKILLS

Contextual Inquiry, Interview,

Diary Study (Dscout), Focus

Group, Participatory Design

Workshop, Journey Mapping

(Figma, Miro), Persona,

Usability Testing (User

Interviews, UserTesting),

Heuristic Evaluation, Card

Sorting (Optimal Workshop),

Tree Testing, Benchmarking,

Survey (Qualtrics), A/B Testing,

Ethnography, Field Study, Lab

Study, Experiment Design

VOLUNTEER

Toastmasters (Toastrix),

President

July. 2019-Current

Taiwan UX Mentor Ring in

US, Researcher Mentor

July. 2022-Current

AWARD

Citrix Super Hero Award

May. 2020

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