KATONYA CALLOWAY 972-***-****

Dallas, TX, *****-*000

ad3tf5@r.postjobfree.com

S U M M A RY

Detail-oriented, Multi-tasker, Self-management, Problem solving, Planning and organizing, Professional, Computer literate P R O F E S S I O N A L S K I L L S

Record-Keeping

Attention to detail

Self-managed

Computer Literate

Patient education

Multi-tasker

Problem solving

W O R K E X P E R I E N C E

Medical Screening Technician Aug 2023 - Present

CSL Plasma Behring dallas, TX

Answering calls and assistant donors with question. Taking vitals (drawing blood from finger, taking blood pressure, taking weight, testing protein and iron) and providing donors with educational information about there vitals and health. Imputing donors personal information into system to create or update their profile Taking donors off the machines where the plasma is taken from. ( Removing the needle from donor arms disposing the materials used to draw blood and plasma wrapping donor arm)

Caregiver May 2023 - Present

Your Taylor Made dallas, TX

Ensured stability of a patient's vital signs, including respiration rates, blood pressure, and temperature Assisted with dressing guidance, grooming, meal preparation, medication reminders, and grocery shopping Changed dressings, bandages, and binders to maintain proper healing and sanitary measures Positioned bedbound patients to prevent bedsores and maintain comfort levels Cleaned house, managed laundry

Customer Service Rep Jan 2020 - Jul 2022

Specs Dallas, TX

Taking high volume calls, emails, and fax of clients orders Data entry the orders in so that the orders would transfer to the warehouse for processing Solving problems sometimes clients receive wrong product either the call center error warehouse error or sales error Responded to customer inquiries in a timely and accurate manner Receptionist -

Godsey Martin Law Firm Dallas, TX

Answering 100 plus calls a day

Dealing with escalated clients

Forwarding calls to correct person and department

Sending emails for clients

Starting up client claims from phone calls as well as website claims Administrative Assistant -

Orkin Pest Control Dallas, TX

Answering over 40 calls a day

Responding to emails

Handling customer concerns and solving problems for retention clients Taking payments updating payment information

Scheduling and rescheduling customers

Reaching out to the techs as well as receiving calls from them to resolve their problems Collections reaching out to customers to get them to pay their balance E D U C ATION

Associates (13 credits earned): Business Management Dec 2022 Mountain View College, Dallas, Texas

High School Diploma: Diploma Dec 2010

Z Tolliver Private High School, Dallas Texas