JASON DEMARTE

ad3te5@r.postjobfree.com

919-***-****

PROFESSIONAL PROFILE

Results-oriented Project Manager with 20 years of experience in project management, technical support and development. Recognized for resolving problems, meeting commitments and exceeding customer expectations. CORE COMPETENCIES + SKILLS

Project Management 15+ years of experience with project development for software and hardware projects. PMP certified. Validation Testing Creation and execution of validation testing for software, hardware, and system integration Key accomplishments Seasoned professional with strategic planning and change management experience PROFESSIONAL EXPERIENCE

SENIOR PROJECT MANAGER

Baxter, Cary, NC 2021 - present

Project Management responsibilities for Nurse Call System Upgrades in Clinical environments. I was responsible for managing the Customer relationship throughout the upgrade project. I managed teams of field technicians on the day of the upgrade. My normal workload was managing 15 to 25 upgrade projects at a time. SAP PROJECT LEADER

Tecan, Morrisville, NC 2012 - 2020

In my role as SAP Project Leader, I had Project Management responsibilities in SAP CS and SD modules. This included project plan creation, requirements and objectives analysis, budget calculation and management, local customization, data migration, training, validation testing, and go-live support. I also served on the global deployment team responsible for SAP ERP implementations in California and Australia.

• Completed rollout of SAP to Sales and Support organizations. Implementing service field application using SAP MAM.

• Created and managed change requests specific to ERP software with the global IT department.

• Developed and executed validation test plans for project releases and application updates.

• Created custom SAP queries based on user requirements for all SAP modules.

• Built and lead classroom and online training courses for SAP applications. SAP APPLICATIONS SUPPORT SPECIALIST

Tecan, Morrisville, NC 2005 - 2012

Provided applications support for all aspects of SAP ERP software. SAP Systems Administrator for North and South America.

• Supported sales and distribution, materials management, operations, production planning, finance, and customer service departments.

• Supported SAP pricing increases and management.

• Developed and lead classroom and online training courses for SAP applications. Clients included cross functional teams in North and South America.

TECHNICAL SUPPORT SPECIALIST 2003 - 2005

Tecan, Morrisville, NC

Provided phone support for end-users and Field Service Engineers. Supported Biotechnology equipment, including liquid handling robotic equipment, maintenance software, and microplate readers and washers. VERIFICATION ENGINEER

Nortel Networks, Research Triangle Park, NC 2000 – 2002 Developed and executed test plans used to verify and integrate software, hardware, and firmware for call processing in Voice Over Internet Protocol (IP) and Voice Over Asynchronous Transfer Mode (ATM) based systems. Tested multiple component and network configurations.

• Learned new component technology rapidly for each bi-annual product release in a complex and constantly changing environment.

• Developed specific test plans and tested new product designs, meeting all targeted goals. SERVICE DEVELOPMENT LEADER

IBM Corporation, Research Triangle Park, NC 1998-2000 Developed service and support processes for new IBM ThinkPad laptop systems and IBM WorkPad hand-held systems.

• Managed projects within the product development team. Responsibilities included working closely with hardware design, manufacturing, marketing, and finance teams.

• Provided feedback to design group on new product serviceability.

• Developed WorkPad support structure in new international markets, requiring negotiation between product manufacture and international devision of IBM. Support structure helped ensure reliable service and hardwire repair turnaround for international customers.

• Led a cross-functional team investigating ways to reduce support and service expenses on out of warranty products. LEAD PRODUCT SPECIALIST

IBM Corporation, Research Triangle Park, NC 1997-1998 Second level support and customer escalation point for IBM ThinkPad laptop systems. Advised and consulted forty first level Customer Support Specialists.

• Collaborated with Customer Support Specialist on complex support issues.

• Awarded IBM Excellence Award during first quarter in this role for increasing calls answered per hour. CERTIFICATION

Project Management Professional (PMP) - Certification #2902111 Microsoft Certified Systems Engineer (MCSE) in Windows NT EDUCATION

BACHELOR OF SCIENCE Management Information Systems Pennsylvania State University - Behrend College

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