Practical Experience

Zeeshan Electronics, Lahore.

Costumer Services Representative

March 2018 – Continue

General Duties & Responsibilities:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complains

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle changes in policies or renewals

DOB January 15, 1992 Gender Female

Mobile 92-324-******* Email mehak.zahra1592@outlook. com

Present Postal Address 93-B Venus housing society Ferozpur Road, Lahore. Ambitiously seeking to apply my skills in a challenging environment that rewards positive attitudes and shared goals and want to be a part of a winning team that wants to “make the difference” and is driven by the “will to succeed”. Mehak Zahra

Education and Qualifications

Degree Name Board/University/Professional Body Year of Passing M.A Urdu

MSc. (Criminology)

University of Punjab, Lahore, Pakistan

University of Punjab, Lahore, Pakistan

2017

2014

B.A University of Punjab, Lahore, Pakistan 2012

FA BISE Lahore 2010

Matriculation BISE Lahore 2008

Professional Skills & Abilities

Computer and Internet Skills. Ability to Work Under Pressure

Compatible in Working on MS Word,

Excel and PowerPoint

Adaptability

Teamwork Written and Verbal Communication

Self-Motivated

Hobbies & Interests

Book Reading. Internet.

Listening music.

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