Customer Service Counter Manager

Terry Philpott Mesquite, TX. ***** 945-***-**** ***************@*****.***

PROFESSIONAL SUMMARY:

Passionate, reliable and customer-service oriented professional with exceptional client experiences skills. A resolute leader committed to driving brand loyalty and building strong customer relationships by leveraging my people skills and product knowledge. Strong understanding and knowledge of leading beauty and fragrance brands and their competitive positionings of high-end luxury brands such as: Chanel, Dior, Loreal, Givenchy and Amouage. Past Counter manager with a proven record of supporting peers and management, while ensuring revenue targets are met thru dedication to customer satisfaction, persuasive communication skills and a history of selling merchandise in a professional manner helping to achieve sales quotas while promoting various beauty products to clients.

Key Skills

Excellent Customer Service Interpersonal Organizational Building Customer Relationships Coaching & Team Development Leadership Skills Sales experience Product & Brand Imaging Events Planning Strong Luxury Brands knowledge

WORK EXPERIENCE:

Dior October 2023- Presently

Retail Selling Specialist

Offering high level compelling personalized services to customers for Dior Luxury brand by leveraging product knowledge and providing expert advice to each customer helping them choose the right cosmetics and fragrances. Suggesting products that meet their needs as well as informing them about product details, like ingredients, application methods and price. Communicated with customers via phone, virtual 1:1 appointment, virtual events while leveraging new selling ideas and applications.

• Offer the customer compelling experiences, opportunities to discover products, and relationships that kept them coming back.

• Achieve monthly goals, Daily goals.

• Offer Luxury service to Dior/Dillard's clients.

• Participates in pre-selling and sales driving events to maximize sales.

• Plan/execute Dior fragrance promotional events throughout the year.

• Stayed current on brand related product knowledge and beauty trends.

• Explain and demonstrate use of fragrances through actual application or card application.

Givenchy August 2023- October 2023

Retail Selling Specialist

Offered high level personalized services to customers for Givenchy Luxury brand by leveraging product knowledge and providing expert advice to each customer helping them choose the right fragrances. Suggesting products that meet their needs as well as informing them about product details, like ingredients, application methods and price.

• Achieved monthly goals, Daily goals.

• Offered Luxury service to Givenchy/NorthPark clients.

• Participated in pre-selling and sales driving events to maximize sales.

• Explained and demonstrated use of fragrances through actual application or card application.

Neiman Marcus Amouage July 2021- August 2023

Counter Manager

Oversaw the operation and success of the Neiman Marcus Amouage fragrance counter. Provided and shared my extensive Amouage product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals.

• Understood how to drive sales through brand training, events, and strategies.

• Used the stores clientele program to build relationships with customers, meet sales goals, and share promotions and product launches.

• Participated in pre-selling and sales driving events to maximize sales.

• Knowledge of products and services to build rapport and loyalty while staying current on brand related products and beauty trends.

• Inspired my team to work to reach sales goals and elevate the customer experience.

Nordstrom February 2014- June 2021

Counter Manager

Partnered with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales goals while communicating with vendors and store leadership to execute company and store-based events to achieve sales goals. Also, part of team that analyzed business performance and created strategies to exceed daily, weekly, monthly, seasonal, and annual goals.

• Participate in pre-selling and sales driving events to maximize sales.

• Recruited, trained, coached, motivated and developed colleagues on policies and goals.

• Stayed current on brand related product knowledge and beauty trends.

• Oversaw presentations, organizing, storing and stock replenishments.

• Built brand loyalty through engaging customers in our rewards program.

Education:

2003 Hillcrest High School, Dallas, TX.

REFERENCES: Available upon request

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