Customer Service Administrative Support

Ruth A. Chichester ***** Loy Wolfe Road Myersville, MD 21773

240-***-**** E-Mail: ***********@*******.***

Objective:

To secure a challenging position with an organization where I provide superior administrative support and team facilitation.

Summary of Qualifications:

Excellent Customer/Client support, reception & telecommunications

Adept in all aspects of Office Administration

Detail oriented

Superior written/verbal communications

File prep & maintenance

Data Entry, 10-key by touch

Business/manuscript typing, 70 wpm

Medical Terminology

Accomplished Calligrapher/Artist

Marketing/promotional presentation

Work Experience:

Guitar Center Corporation under Music & Arts dba Frederick, MD

Commercial Account Specialist October 2019 to present

Customer support/collections for commercial customers via phone & email

Use of various payment portals: ISuppier, Payment Works

Processing payment via phone and email, settling accounts

Use of in-house data base system: DAX, Word email and Teams chat

Merkle RMG Hagerstown, MD

Customer Service Representative & Consolidation/Mail Processing June 2018 to Sept 2019

Mail processing, caging donations and consolidation of donations

Customer sales service support by phone

Use of Advantage platform database and Five9

RealDose Nutrition, LLC Boulder, CO

Customer Care Representative/Team Lead 2012 to 2015

Remote position as an independent contractor

Customer sales support via phone, email and live chat

Use of ZenDesk, Contactual, LivePerson, AmazonBO, & AOP

Responsible for team supervision, training and quality control

The Squirrel’s Nest Lakewood, CO

Executive Assistant 2000 to 2008

Assistant to the Company President

Maintained accurate business accounts, bookkeeping & cash handling

Designed & produced marketing materials; outside sales

Customer service and reception

Education:

Lord Fairfax Community College Middletown, VA

Certified Medical Assistant 2017

Emily Griffith Technical College Denver, CO

Medical Unit Clerk Program & Medical Terminology 2002 to 2003

Certified Nurse Assistant II 2000

Kansas State University Manhattan, KS

Fine Arts studies (31 credit hours completed) 1984 to 1985

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