Stella Finkel

Concord, CA *****

415-***-**** ad3tbf@r.postjobfree.com https://www.linkedin.com/in/stellafinkel/

SOFTWARE QUALITY ASSURANCE LEAD/PROJECT LEAD

Accomplished technical lead with career expertise in Software Quality Assurance in a healthcare, financial and trading environments. Foster customer relationships to identify needs, plan, and develop strategies to guide decision making. Lead teams and collaborate across functions to manage, execute, and test projects across the software development lifecycle, launching and supporting innovative solutions that maximize performance, improve processes, create best practices, enhance user experience, and achieve quality objectives in a high-pressure environment. Possesses excellent analytical and problem-solving skills, demonstrating a keen ability to identify root causes and formulate effective solutions. Has excellent focus on details, proficient in prioritizing tasks strategically for optimal results.

KEY SKILLS

Quality Assurance Quality Engineering Project Management Project Leadership Problem Solving Software Development Lifecycle ( SDLC ) Collaboration Customer Relationship Management Troubleshooting Attention to Detail Process Improvement High Technical Aptitude System Testing Standards QA strategy Agile & Waterfall methodologies Black Box Testing White Box testing ( API Testing, Data Migration, Code Review ) Manual and Automation testing Test documentation ( Test Plan, Test Strategy, Test Cases, Test Scenarios, Bug Report, Test Metrics, Test Summary Report ) Verification and Validation RDBMS systems Web Service testing EPIC Resolute HB/PB Claims and Statements Home Health Billing/Claims Hospice Billing/Claims Benefits 3M Coding Cadence Prelude HIPAA Compliance Electronic Medical Record (EMR) SharePoint Microsoft Teams

TECHNICAL SKILLS

Languages: JAVA C/C++ HTML COBOL SQL CICS Visual Basic XML MS-Quick BASIC FORTRAN PL/1 Assembler

OS: Windows Mac OS and LINUX / UNIX

Databases: Oracle DB2 UDB2 MS SQL Server FoxPro MS Access

Software and Tools: EPIC Resolute HB Resolute PB Cadence Prelude JIRA ALM Symantec Visual Cafe Professional Edition ServiceNow BEA WebLogic IBM WebSphere Rational ClearQuest PRISM Remedy Visual Test QA Partner WinRunner Clear Case JUnit Toad SQL Navigator Extra Telnet PuTTY MS Visual SourceSafe Microsoft Project Rational Requisite Pro MS Office Visio MS Project Borland CaliberRM StarTeam iFile EMTU XML Spy

EXPERIENCE

Kaiser Permanente, Pleasanton, CA 2004 - 2024

Software Quality Assurance Lead/ Project Lead

Serve as a Project lead for various KPHC Resolute Professional and Hospital Billing/Claims/ Statements Applications, Benefits Releases and investment medical applications: Single Billing Office, Clean Claims, Benefits, 3M Coding, Guarantor Statement Redesign, Secondary Payor Billing, Cerner Millennium Revenue Capture, Tapestry Claims, ePremis Claims, Home Health and Hospice Billing. Extensive Electronic health records, Healthcare IT industry experience and Healthcare Claims processing experience.

Provide project teams resource estimates and schedules for QA and testing activities and projects. Design, develop, and analyze testing procedures to recommend improvements to testing processes. Identify appropriate participants and conduct meetings to ensure testing process is properly executed. Apply test standards and testing processes (SDLC, Agile & Waterfall).

Analyze, review functional, business and user requirements/specifications/flow charts, and create overall testing strategy. Participate in functional and technical specification meetings to understand requirements and implementation approach. Identify and communicate data and environment needs. Create Test Case Coverage and Traceability Matrixes. Participate in Test Plan/Test Cases (manual and automation) pear review meetings.

Work closely with automation team members to expand opportunities for automation. Ensure costs savings by increasing reuse in automation to reduce QA overall costs to all stakeholders.

Ensure compliance with established methodologies, processes, standards and tools within the project delivery process.

Test XML, EDI messages and Integration Broker (Middleware) functionalities using EMTU and XML Spy tools.

Oversee quality of all phases of software development life cycle including process adherence, unit testing, integration, regression, system, WIT and end-to-end testing.

Follow HIPAA standards and regulations when handling and managing sensitive patient data. Utilize HIPAA-compliant Test Data Strategy to create and implement test data.

Retrieve and analyze log files and messages. Track and analyze results of the test, log bugs into Quality Center Bug Tracking System. Run Regression Tests to verify bug fixes. Interface with IT Partners, Business Partners and Project Managers to ensure issues are addressed quickly and with quality results.

Write Test Summary Reports, Lesson Learned documentation, and maintain projects library. Facilitate and resolve project related issues. Prepare and deliver project execution status reports to management.

Share knowledge with other members of the quality assurance team. Apply major characteristics of High Reliability Organization (HRO) to QA testing team strategy and testing approach, Uniform Defect Management Process (UDMP) Standards for specification reviews, defect reporting and resolution, and root cause analysis.

Implement standards for cross training and knowledge transfer for all assigned projects.

ADDITIONAL RELEVANT EXPERIENCE

Charles Schwab, San Francisco, CA 1998 - 2004

Senior Software Quality Assurance Engineer / Team Lead

Tested complex, important products for www.schwab.com: Quotes and Research, Schwab Equity Rating, Quick Quote Bar, QNR Cache Server, Goldman Sachs, SER Archival Project, Schwab In-house News, Dynamic Marketing Messages, One Click Trading Project, OFX, and OPIL HPS Conversion Project.

Trained and set up of contractors and employees. Monitored work requests to the web trading team (prism entries for release items), matching items with team members’ areas of expertise and availability, monitoring assignments, and load balancing, managing the chargeback system, and ensuring funding for the team.

Led testing details for numerous products, involving off-shore resource scheduling, bug reporting, and results analysis. Mentored new team members in testing process and testing tools.

Tested web based enterprise level applications deployed on J2EE application servers on Windows and UNIX platforms. Developed Java Applets for Retail Help and Advice application, participated in white/black box testing for Web based and Client/Server Help and Advice Applications. Prioritized, planed and coordinated testing activities.

Tested Wall Street on Demand applications and managed vendor, including being a principle tester for WSOD’s products prior to integration into Schwab systems. Tested reports on WSOD Acceptance environment and Schwab Production environment. Managed expectations of the SER (Schwab Equity Ratings) business team and training them in the QA methodology.

Tested SEntry by using the knowledge and skills in working with UNIX utilities and mainframe databases.

Participated in software code reviews and Go/No-Go decisions. Prepared QA sizing. Identified and communicated data and environment needs.

Developed and executed Software Quality Assurance Test Plan, Test Cases, and Test Scripts. Ensured that Test Cases and scripts are kept up to date and are updated upon completion of project. Updated Regression Scripts.

Analyzed changes in brokerage applications to identify and escalate critical areas of testing. Reported test results utilizing ClearQuest Bug Tracking System. Ran regression tests to verify bug fixes.

Developed Demo System using Java and HTML. Presented to development team, project management and business partners. Developed Java Applets using AWT GUI library.

Conducted white and black box testing Help and Advice for Internet and Intranet applications with Java as a front-end and Oracle and DB2 as a back-end, involving System Development Life Cycle Methodology.

Designed, implemented, and executed API tests for Charles Schwab online Retail and Web Trading applications. Created business and user’s test data sets and populated them into the databases for different testing conditions to test APIs and supporting the Front End testing.

Set up UNIX environment to run SEntry test programs written in Java. Verified that the SEntry Java source code for the project’s test programs can be compiled and run. Reviewed COBOL API/Business Services code.

Performed production support for Oracle CAS database. Developed SQL statements to run various weekly, monthly and quarterly reports. Tested data conversion with subsequent migration from Oracle to Mainframe DB2. Designed and executed various SQL statements that retrieve, insert, update and delete data from Oracle, UDB2 and Mainframe DB2 databases used QMF and SPOOFY.

EDUCATION / CERTIFICATES

Master of Science ( MS ) in Applied Mathematics

Tiraspol State University, Tiraspol, Moldova

Bachelor of Science ( BS ) in Computer Science

Electro-Mechanical College, Kishinev, Moldova

CERTIFICATES: Scrum Master SAFe 5 Agilist

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