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Package Handler Customer Service

Location:
Durham, NC
Posted:
February 22, 2024

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Resume:

Lester Vereen

Durham, NC *****

ad3t9v@r.postjobfree.com

+1-919-***-****

Work Experience

Parking Lot Attendant

Secure Parking USA LLC - Raleigh, NC

September 2023 to Present

Responsible for enforcement of parking regulations and safe automobile maneuvering within designated parking spaces and the lot/parking decks in general. This position also allowed me to interact in a customer service role specifically regarding customer's questions and concerns. Substance/Medical Recovery and Reentry Manager/Counselor Just A Clean House Inc - Durham, NC

February 2023 to Present

Design, develop,coordinate and manage day to day activities as well those that are prescribed and pre- set by the JACH administration via administrative policy. Responsible for making sure that the residents are adhering to ALL substance abuse protocol as set by Just A Clean House Rules and Regulations. Adhere to all safety protocols and procedures; provide on site counseling with the capacity to access in depth assistance if necessary; oversee housing budgets and expenditures; provide and lead weekly reports to Senior Management or whenever necessary.

Package Handler Trainer

FedEx Ground - Durham, NC

October 2020 to September 2023

On October 20,2020, I was onboarded into FedEx as a package handler. This involves removing packages and parcels from a conveyor belt, scanning them, and placing them on a delivery truck. Attention to detail is a must for this job as well as the ability to think and react quickly. In December, 2021, I was promoted to the position of Package Handler Trainer. This position involves not only knowledge of the basics of package handling, but it also involves excellent communication skills. I have been successful at this due to the skills I learned while working at Central Piedmont Community Action and through the skills I learned from my Human Resource Management training, in particular the implementation of "Soft Skills", not to mention executing this responsibility via the knowledge of the ADDIE method of instruction. This position also gave me the chance to incorporate LEAN strategy as a way to get my trainees to better understand the different aspects of the processes they will undertake as well as how to utilize this strategy to assist them in becoming more efficient. I learned, was tested, and passed various specific safety aspects of the FedEx responsibility profile/protocol as well as overall workplace safety issues. CENTRAL PIEDMONT CAROLINA ACTION - 1007 BROAD STREET DURHAM N.C. October 2020 to October 2020

This position was sponsored by an organization that I belonged to called "The National Caucus And Center On Black Aged", and was understood to be temporary. The duties involved light clerical work, answering and logging phone calls and messages and greeting clients. Both CPCA and NCBA are non- profit organizations and working with them gave me great insight into the inner- workings of non-profits. Education

Certification in SEO(Search Engine Optimization)

Hubspot Academy

July 2022 to Present

Graduate (Intern) in Human Resource Management

G.E. Virtual Internship For Human Resource Management - Boston, MA August 2022 to September 2022

DIPLOMA in Human Resource Management

Alison Educational Systems

May 2022 to June 2022

Certification in Human Resource Management

Alison Educational Systems

April 2022 to June 2022

Certification in Human Resource Development

Johnston Community College - Smithfield, NC

January 2020 to March 2020

GED

DURHAM TECHNICAL INSTITUTE

1979

Skills

• Search Engine Optimization (SEO)

• Warehouse Experience

• Load & Unload

• Customer service

• Windows

• Office experience

• English

• Human Resources Management

• Human Resources

• Communication skills

• Lean management

• ADDIE Instruction Method

• Organizational skills

• Time management

• Shipping & receiving

• Warehouse distribution

• Group therapy

• Crisis intervention

• Motivational interviewing

Military Service

Branch: Air Force

Service Country: United States

Rank: Airman First Class

August 1979 to March 1980

Trained as a Security Police Specialist. Released with a Honorable Discharge. Certifications and Licenses

Human Resource Development

Present

Assessments

Work style: Reliability — Proficient

August 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Completed

August 2022

Responding to customer situations with sensitivity Full results: Completed

Warehouse safety — Proficient

August 2022

Using safe practices in a warehouse setting

Full results: Proficient

Work style: Reliability — Proficient

July 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Project timeline management — Completed

August 2022

Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed

Customer service — Completed

August 2022

Identifying and resolving common customer issues

Full results: Completed

Analyzing data — Proficient

August 2022

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

What The Hell's Wrong With America - Hint: It Ain't Race -2015-2017: The Evil Years

October 2021

Entails the necessity to question what we have been told about race, as well as other things that we have allowed to divide ourselves.

Chapter Five - You Have The Right To Remain Silent -How Not To Get Killed During A Police Interaction

August 2021

Tells you everything you need to know about surviving a police encounter.



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