Customer Service Representative

Brandon Caudillo

*****************@*****.***

954-***-****

Lake Worth, FL 33463

EXPERIENCE

Remote Agent (2023-Present)

Blue Cross Blue Shield:

Customer satisfaction, updating customers accounts, billing and payments, take ownership of customer issues, providing customers with correct outreach, answering questions, handling leads as they come in to que Remote Customer Service Representative (2021-2023) Broadpath mortgage services:

Resolving customers concerns and assisting them with updates, answering high volume of incoming calls, making outbound calls following up with customers with concerns.

Remote Customer Service Representative (2019-2021) INFINITY Billing services:

Handling high volume of clients and payments for customers accounts, making payments on customer accounts, posting payments, assisting customers with new accounts.

Remote Customer Service Representative (2015-2019) CVS Pharmacy:

Resolving customers' concerns and assisting them with updates, answering high volume of incoming calls, making outbound calls following up with customers with concerns, organized pick up and delivery for vary locations. EDUCATION

Boynton Beach Highschool (2012)

SKILLS

• Relationship Development

• Technologically savvy

• Customer relations

• Excellent communication

• Customer service software

proficiency

LANGUAGES

English

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